Help Desk

The Help or Helpless Desk?

Posted on November 29, 2010 in Contact Centre Ops • Help Desk • News • Opportunity • People management • Research

Tags: Call Center Consulting• Contact Center Consulting• Help Desk• Operational Management

A new study, “Help Desk Efficiency Report 2010,” from 1E, a software/services company found a remarkable number dysfunctions in the Help Desk of the 1,000 plus IT professionals who participated in the study. These challenges include: * 44% of users feel that ordering software from their Help Desk is inefficient and time consuming, * 2/3 […]

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