Expert round-up

Expert Opinion: How to Ensure a Higher Customer Satisfaction Level

Posted on April 04, 2018 in Customer Satisfaction • Expert round-up

  Original post via ProProfs, expert opinion summary by Colin Taylor   With Customer Experience being a crucial factor in business operations, comes the importance of ensuring high customer satisfaction (CSAT) levels. A high CSAT is a indicator of customer loyalty and repurchase intentions. This differentiator will reduce customer churn. Retaining brand advocates results in […]

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