Economic Development

Drive to 15 – How Minimum Wage Increases Will Impact Businessess & Contact Centers

Posted on June 15, 2017 in Call centre consulting • Contact Center • Contact center consulting • Economic Development • News • Ontario Minimum Wage • Opinion • Telecommunications • Uncategorized

By: Colin Taylor, John Cockerill, Garry Schultz, Turaj Seyrafiaan and David BradshawAs many of you have heard, Illinois,  Ontario  have announced anticipated minimum wage increases to $15/hour. Many other American and Canadian, states and provinces are anticipated to follow this “15 and fairness” movement. This topic has been very controversial as some are in favor […]

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Teleperformance to close Cornwall Call Centre

Posted on November 07, 2012 in Contact Centre Ops • Economic Development • News • Offshoring-Outsourcing • Opinion • The Taylor Reach Group

Tags: #cctr• #custserv• call center closing• Call Center Consulting• Colin Taylor• Contact Center Consulting• Contact Center Management• Operational Management• Strategy• Taylor Reach Group

. The Canadian Press Published Wednesday, Nov. 7, 2012 1:43PM EST Another Canadian contact center is closing. This time it is Teleperformance in Cornwall Ontario. While the reasons were not disclosed I would guess it is due to the strength of the Canadian dollar and the relative uncompetitiveness with US locations. CORNWALL, Ont. — It […]

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US Call Center Industry sees Negative Growth

Posted on April 11, 2012 in Call Center Consulting • Economic Development • Facts and Figures • News • Offshoring-Outsourcing • Site Selection

Tags: #cctr• #custserv• call center closing• Call Center Consulting• call center news• call center openings• Canadian call centres• Colin Taylor• Contact Center Management• Taylor Reach Group

The month of April saw the US call center industry actually contract by approx 675 jobs after months of positive growth. The net reduction was cited in the April 2012 Call Center Openings & Expansions Report, published by the Site Selection Group. Based on major announcements of openings expansions and closings the report saw global […]

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Who said all the Call Center Incentives were Gone?

Posted on January 12, 2012 in Economic Development • Incentives • Opinion • Research • Site Selection • Strategy • Tax Refund • Taxes

Tags: #callcenterDIY• #cctr• #custserv• Call Center Consulting• Colin Taylor• Contact Center Strategy• Operational Management• Research

Just read the Site Selection Groups’ Economic Incentives market Report for December 2011 and it became very clear to me that incentives can still be a significant inducement to business locations and drive localized economic development. The December reports references 186 projects garnering incentives of more than $750 million. The largest project listed is a […]

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