Customer service audit

True Value of CSAT – 3 Categories Impacted by Customer Satisfaction

Posted on October 03, 2017 in CEM • CES • CSAT • Customer Experience • Customer Satisfaction • Customer service • Customer service audit

By: Turaj Seyrafiaan We all have heard that Customer Satisfaction is important and of high value to the business. But what does that mean? What is the true value of customer satisfaction? A 2017 study indicated that poor customer service is costing US businesses $62 billion annually. That’s up $20 billion since 2013! This shocking, […]

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Do You Have an Audit Plan for Customer Service?

Posted on September 21, 2017 in Call Center Performance • Customer Experience • Customer Satisfaction • Customer service • Customer service audit • Snapshotz

By: Deepak Selvaratnam Today, Customer Service delivery has become so important that is even talked about in the board room! Government and cabinets are growing more concerned than ever around federal, local and parastatal agencies delivering appropriate levels of service to meet citizens’ needs.   All leading business journals today recognize the importance of customer […]

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