Contact Center Industry Statistics

Posted on November 13, 2019 in Best Practices • Blog • Call centre consulting • Contact center consulting • Contact Center Industry Statistics • Quality

Tags: #callcenter• #contactcenter• best practices• Call Center Consulting• Colin Taylor• Contact Center Consulting• Strategy• Taylor Reach Group

By Colin Taylor We constantly hear about “best practices,” and these are held up as the shining examples of what the best organizations do. The desire for us to want our organization or contact center to be “the best” can be a heady goal and many blindly start down the road to get their organization […]

Posted on October 30, 2019 in Call Center Consulting • Contact center consulting • Contact Center Industry Statistics

Industry-leading Customer Experience (CX) and Contact Center consulting firm, The Taylor Reach Group, Inc. (TRG), is continuing its forward momentum and growth with the addition of strategic partner and consultant, Steve Edmondson. Colin Taylor, CEO and Chief Chaos Officer of The Taylor Reach Group, Inc., this week announced the addition of Steve Edmondson to the […]

Posted on July 06, 2018 in Call Center Technology • Call Center Tools • Contact Center Industry Statistics

  Over the past few weeks, we have be posting a series related to Contact Center industry statistics. Previously, we discussed statistics related to the organization and customer journey mapping. as well as statistics related to the various Contact Center channels. Below, we will be discussing Contact Statistics related to the various technologies within the Call Center. […]

Posted on June 11, 2018 in Call Center Statistics • Contact Center Industry Statistics • Facts and Figures • FCR

  Over the next few weeks, we will be posting a series related to Contact Center industry statistics. Previously, we discussed statistics related to the organization and customer journey mapping. Below, you will find Call Center Statistics related to the various Contact Center channels. In the next of this series, we will be discussing Contact […]

Posted on May 08, 2018 in Call Center Statistics • Contact Center Industry Statistics • Facts and Figures

  Over the next few weeks, we will be posting a series related to Contact Center industry statistics. Below, you will find Call Center Statistics related to the organization and Customer Journey Mapping. In the next of this series, we will be discussing Contact Statistics related to the various channels within the Call Center. How […]