Contact Center Industry Statistics

Contact Center Industry Stats – Contact Center Channels

Posted on June 11, 2018 in Call Center Statistics • Contact Center Industry Statistics • Facts and Figures • FCR

  Over the next few weeks, we will be posting a series related to Contact Center industry statistics. Previously, we discussed statistics related to the organization and customer journey mapping. Below, you will find Call Center Statistics related to the various Contact Center channels. In the next of this series, we will be discussing Contact […]

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Contact Center Industry Stats – How the Contact Center is Viewed Within Enterprises

Posted on May 08, 2018 in Call Center Statistics • Contact Center Industry Statistics • Facts and Figures

  Over the next few weeks, we will be posting a series related to Contact Center industry statistics. Below, you will find Call Center Statistics related to the organization and Customer Journey Mapping. In the next of this series, we will be discussing Contact Statistics related to the various channels within the Call Center. How […]

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