Contact Center Industry Statistics
Happy New Year and Welcome to 2023!
Posted on January 06, 2023 in Agent Experience • AI • Best Practices • Blog • Call Center Management • Contact Center • Contact center consulting • Contact Center Industry Statistics • Customer Experience • Employee Engagement • Employee Experience • FCR • Forecasting- WFM • Opinion • Planning • Quality Assurance • Virtual Call Center • Vrirtual Contact Center • WFM
By Colin Taylor As I look at the new and shiny year ahead, I wonder what delights and innovations and opportunities may lie ahead for Contact Center operations. I think in many ways we will finally shake the post-pandemic hangover; we just need to take two aspirin and realize that what we have been dealing […]Read more
Make 2022 the Best Year Ever for Your Contact Center!
Posted on January 07, 2022 in Agent Experience • Best Practices • Blog • Business continuity • Call Center Consulting • Call Center DIY • Call center Humor • Call Center Management • Call centre consulting • Contact center consulting • Contact Center Industry Statistics • Contact Centre Ops • Customer Experience • Forecasting- WFM • Incentives • Leadership • Opinion • People management • Success • Supervisor • Training • WFH • WFM
Tags: #callcenter• #callcenterDIY• #callcentre• #cctr• #contactcenter• #contactcentre• #Cx• Call Center Consulting• Contact Center Consulting• Contact Center Management• Contact Center Strategy• Customer Experience• Leadership• Operational Management
By Peg Ayers As the New Year begins, many of us turn to thoughts of self-improvement, swearing off sweets, resolving to run three miles a day or promising not to spend hours in front of the television every weekend. But how many of us look at our contact centers and think about making this New […]Read more
Partnering with only one CCaaS supplier in the Cloud Paradigm?
Posted on December 14, 2021 in Call Center Assessment • Call Center Consulting • Call Center Management • Call Center Performance • Contact Center • Contact Center Industry Statistics • Contact Centre Ops
By Simon Elkin (Talkdesk) When I landed in the technology sector 25 years ago, I recall the light-speed innovation launch pace, the enthusiasm, the optimism and how every day seemed to be turning the page on one conventional notion or another. It was a time when Silicon Valley was getting its legs, new technology daily […]Read more
Should your contact center be best practice?
By Colin Taylor We constantly hear about “best practices,” and these are held up as the shining examples of what the best organizations do. The desire for us to want our organization or contact center to be “the best” can be a heady goal and many blindly start down the road to get their organization […]Read more
Taylor Reach Welcomes CX and Contact Center Industry Leader Steve Edmondson as Strategic Partner and Consultant
Industry-leading Customer Experience (CX) and Contact Center consulting firm, The Taylor Reach Group, Inc. (TRG), is continuing its forward momentum and growth with the addition of strategic partner and consultant, Steve Edmondson. Colin Taylor, CEO and Chief Chaos Officer of The Taylor Reach Group, Inc., this week announced the addition of Steve Edmondson to the […]Read more
Contact Center Industry Stats – Technology
Over the past few weeks, we have be posting a series related to Contact Center industry statistics. Previously, we discussed statistics related to the organization and customer journey mapping. as well as statistics related to the various Contact Center channels. Below, we will be discussing Contact Statistics related to the various technologies within the Call Center. […]Read more
Contact Center Industry Stats – Contact Center Channels
Over the next few weeks, we will be posting a series related to Contact Center industry statistics. Previously, we discussed statistics related to the organization and customer journey mapping. Below, you will find Call Center Statistics related to the various Contact Center channels. In the next of this series, we will be discussing Contact […]Read more
Contact Center Industry Stats – How the Contact Center is Viewed Within Enterprises
Over the next few weeks, we will be posting a series related to Contact Center industry statistics. Below, you will find Call Center Statistics related to the organization and Customer Journey Mapping. In the next of this series, we will be discussing Contact Statistics related to the various channels within the Call Center. How […]Read more