Call Center DIY

Posted on May 05, 2011 in Call Center Consulting • Call Center DIY • Call centre consulting • Contact Centre Ops • Customer Experience • Customer Satisfaction

Tags: Call Center Consulting• Contact Center Consulting• Contact Center Management• Customer Service Consulting• Leadership• Strategy• Taylor Reach Group

Managing the Desired Customer Experience in Your Call CenterColin Taylor Like culture, all companies deliver a Customer Experience. Also like culture, it isn’t always what the company intended. It is often a poor customer experience. This is not a situation that can be easily corrected. Drafting a memo that states that “effective immediately we will […]

Posted on March 31, 2011 in Call Center Consulting • Call Center DIY • Call Center Management • Call Center Performance • Call Center Tools • Call centre consulting • Contact center consulting • Customer Experience • Customer Satisfaction • Education • Strategy • The Taylor Reach Group

Tags: Call Center Consulting• Contact Center Consulting• Contact Center Management• Contact Center Strategy• CSAT• Customer Service Consulting• Strategy• Taylor Reach Group

Effectiveness Indicators – Customer Satisfaction Turaj Seyfrafiaan In the past several months, we have reviewed a number of contact centre efficiency and effectiveness indicators. While each article discussed a specific grouping of indicators, it was always emphasized that we cannot analyze them in solitude and need to view them as part of a larger holistic […]