Colin is a creative strategic thinking with a profound understanding of sales and customer support in general and the Call Center business in particular.
Jeffrey Sherman – CFO, Corporate Director and Author
I just spotted #CEM legend @colinsataylor – hoping to get a chance to catch up with him
Rosetta Lue, 311 Guru
The Taylor Reach Group provided invaluable assistance in developing a cohesive Management Team and a business strategy to help TCP grow to the next level. Certainly a part of the credit for our 70% revenue increase over last year is due to Colin and The Taylor Reach Group.
Allison Taylor, President, TCP Direct Inc.
John is a true pleasure to work with. A leader, in every sense of the word. John has the ability to motivate, guide, and instill confidence – All within a 3-4 minute phone call. You can always depend on John to give a swift and direct cure to any dilemma you may get stuck in.
Outsource Service Provider
TRG was retained by Advantex to lead a prototyping effort to outsource the sales cycle of a new business concept. John and his team worked diligently on this Proof of Concept, proving that business could be sold over the phone; this was an important step forward for Advantex, in terms of validating the opportunity to decrease the cost of sales, as well as confirming that it was a viable alternative to feet on the street. John took a complex offering, which worked in person, and broke it down to a workable over-the-phone pitch. John was a pleasure to work with every step of the way on this POC.
Colin’s vision, direction and management style was motivational and inspiring as he grew the business. Working along with him on many new and exciting ventures I admired his ability to build strong relationships with customers and suppliers, his strategic and visionary thinking, business savvy, and his supportive nature for his employees.
Customer Care Manager, BMO
I had the privilege of working with Colin when he was President and CEO of Watts Communications. He provided great leadership and is a forward thinker. He never let anyone forget that there was no greater importance than serving the customer and providing the best customer service.
Sanjay Bhatia, Chief Financial Officer, Anchor Shoring & Caissons Ltd.
Ever since we’ve setup our Call Center, I look to Colin’s writing and posts to learn more about the industry. Thanks Colin.
Wilson L. Chua, Managing Director & Founder, Future Gen International Pte. Ltd.
I worked with Colin when he was President of Watts Communications. Colin demonstrated an extensive knowledge of the Contact Centre industry which, under his stewardship, was evidenced by the rapid growth of Watts Communications both in Canada and Australia. He is well known in the Contact Centre industry and is respected for his vision and experience.
Lanny Rootenberg, Mental Health Advocate, Bipolar in Balance
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