Fortune 500

TRG Assists Fortune 500 company select enterprise IP telephony system

The Challenge:

Our client a Fortune 500 company with more than 200 locations nationally wanted to move away from locally sourced and selected telephony systems and wished to leverage the benefits associated with an enterprise-wide IP environment. They asked TRG to assist them.

The Process:

TRG developed a blind RFP to protect the identity of the client as well as to not contaminate the process. We contacted 20 manufacturers, integrators, and Hosted providers. 14 RFPs were issued. 6 responses were received.

TRG reviewed with each vendor their solution from the perspective of current functionality (based upon a user requirement matrix developed by TRG), enhanced functionality (nice to haves), redundancy and price.

Three vendors were short-listed; all references were check and site visits were held with reference sites provided by each vendor.

The next stage involved invited the last two proponents to a client site and completing a site-specific engineering assessment. The resultant document was compared to the RFP response and a Gap analysis was completed.

The Solution:

By issuing a blind RFP the client company was not inundated with sales calls. The vendors did not know who the client would be subsequently they were unable to influence the process. TRG is a vendor agnostic organization so the vendors were unable to influence our process. The result was a fair and transparent process which ensured objectivity.

The Result:

The client and TRG selected the successful proponent and the first site will be operational in Q1 2006. The senior staff from the client organization stated that this process worked extremely well and resulted in a superior business decision.

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