Demo

Director Customer Service

Director Customer Service

I wanted to take a moment to thank TRG for partnering with Beautycounter around the activities and tasks associated with acquiring and soon implementing a best of breed telephony platform, knowledgebase and SOP Development. The TRG Team is exceptional in their level of professionalism, support and experience and they’re involvement in our transformation has been most productive and rewarding!
 
We partnered with TRG my 3rd day of employment at Beautycounter and formally launched a Telephony Acquisition Project, whereby Colin and his Team have been critical to the positive changes in our Contact Center.  Prior to our partnership with TRG, our Contact Center was stagnant (currently leveraging Avaya’s IP Office 500- an antiquated inflexible platform), had zero product knowledge documented, no process maps recording our work flows and no sense of our standard operating procedures.  Today, we have all of the above AND successfully selected a stellar platform vendor and our new telephony platform implementation begins in the next week or two! The TRG Team has simplified these processes for us, were incredibly organized which allowed us to continue moving fast!
 
TRG’s ability to govern all aspects of the project journey is best in class.  Weekly report activity, project management, and follow up were so seamless, I found myself saying.. “I don’t have any changes.. “  as they captured everything I threw out and got it right the first time!  The Team also worked across our organization with every business unit leader, to capture Knowledge and define SOP’s which was incredibly helpful for this young start up. 
 
The benefits of partnering with Colin and his team have been exponential.  They began diligently studying our Contact Center, documenting work flows and working quickly to understand our business and did so with zero impact to our current work day... they blend in seamlessly and got right to work!  This is a significant value add for a team/company who is growing incredibly fast and can’t often stop, to share what we need as we NEED to keep going!  TRG observed and understood this and blend right in. 
 
Finally, we recently made the unanimous business decision to partner once again with the stellar TRG Team - was an easy conversation with our leadership team as the ROI wasn’t difficult to sell – and we’ve retained them for platform implementation, WFM and Quality Standards portion of our project!