Case Studies

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• Case Study - Interim Management
• Telephony Acquisition
• Lead Generation
• Marginal Account Management - Food Services
• Revenue Generation
• Marginal Account Management - Major Brewery
• Assists Services Company to get attrition under control while reducing expense and improving quality.
• TRG helps footwear company exceed quality, VOC and Customer Experience objectives while achieving a 1 quarter ROI
• TRG helped an established Integrated Communications company restructure to meet its’ operational and business objectives.
• Assisted a Major bank to review its’ Customer Interaction/Call Center processes and identified more than $5 million dollars of operational efficiencies.
• TRG completes Assessment that can yield $50 million dollars in operational savings
• TRG Assists Fortune 500 company select enterprise IP telephony system
• TRG drives service level improvement in 6 weeks. TRG helped an established services organization dramatically improve their service level in only 6 weeks through an integrated approach to service delivery.
• Assisted major publisher to reduce call center operating costs by almost 50% while improving service levels and end user satisfaction.
• TRG helped an established not-for-profit organization identify and catalogue knowledge within the organization.
• Outsourced Quality Monitoring – 3PQM
• Re-imagining a Service Model
• Transforming Retail eCommerce
• From B2B Call Center to B2C eCommerce Contact Center in 60 days
• Zero to Contact Center in 20 Days
• Utility Contact Center In-Sourcing
• Testimonials
• Taylor Reach Group Helps Large BPO Improve Employee Retention
• Identifying Customer Contact Points

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