Case Studies

Any of these challenges look familiar? If so, just click to see how we were able to help!

• Case Study - Interim Management
• Telephony Acquisition
• Outbound B2B Lead Generation for Multinational POS Organization
• Lead Generation, Inside Sales and Marginal Account Management - Food Services
• Revenue Generation, Returns and Cancelations
• Inside Sales Marginal Account Management - Major Brewery
• Assists Services Company to get attrition under control while reducing expense and improving quality.
• TRG helps footwear company exceed quality, VOC and Customer Experience objectives while achieving a 1 quarter ROI
• TRG helped an established Integrated Communications company restructure to meet its’ operational and business objectives.
• Assisted a Major bank to review its’ Customer Interaction/Call Center processes and identified more than $5 million dollars of operational efficiencies.
• TRG completes Assessment that can yield $50 million dollars in operational savings
• TRG Assists Fortune 500 company select enterprise IP telephony system
• TRG drives service level improvement in 6 weeks. TRG helped an established services organization dramatically improve their service level in only 6 weeks through an integrated approach to service delivery.
• Assisted major publisher to reduce call center operating costs by almost 50% while improving service levels and end user satisfaction.
• TRG helped an established not-for-profit organization identify and catalogue knowledge within the organization.
• Quality Evaluations you can Bank on
• Re-imagining a Service Model
• Transforming Retail eCommerce
• From B2B Call Center to B2C eCommerce Contact Center in 60 days
• Zero to Contact Center in 20 Days
• Utility Contact Center In-Sourcing
• Testimonials
• Taylor Reach Group Helps Large BPO Improve Employee Retention
• Identifying Thousands of Customer Contact Points

Taylor Reach has assisted hundreds of contact center organizations to improve their service quality, revenue generation, the customer experience, their KPIs, processes SOPs, and technology stack.

See how Taylor Reach can help you achieve your own call or contact center success story  click here.