Demo

Caring After the Sale – the Missing Step in Creating Customer Loyalty

Showing customers they matter after the transaction is complete is a critical step in the customer journey. It validates that you care. However, most companies miss that piece of the puzzle. In order to develop true customer loyalty, the shopping experience must be more than just a transactional exchange. Gestures of appreciation are necessary to remind customers they are important to you.Not enough managers test their own systems by buying something from the company and seeing how they feel thr

Source: www.linkedin.com

The old sales adage “Don’t confuse Sell, with Install”, is dangerous to any organization seeking to build a long term customer relationship. #custserv #customerjourney #cx

Leave a Reply

Your email address will not be published. Required fields are marked *