Canadians Fed Up with Poor Customer Service
Recent American Express Global Customer Service Barometer research has found that Canadians are fed up with poor Customer Service:
Of 1,003 Canadians 18+ who responded to a customer service survey:
32 per cent said customer service is getting worse.
39 per cent hung up the phone on a customer service representative.
21 per cent stormed out of a store.
12 per cent used profanity.
66 per cent insisted on speaking with a supervisor.
43 per cent threatened to switch to a competitor.
Source: The American Express Global Customer Service Barometer