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Canadians Fed Up with Poor Customer Service

Recent American Express Global Customer Service Barometer research has found that Canadians are fed up with poor Customer Service:
Of 1,003 Canadians 18+ who responded to a customer service survey:

32 per cent said customer service is getting worse.

39 per cent hung up the phone on a customer service representative.

21 per cent stormed out of a store.

12 per cent used profanity.

66 per cent insisted on speaking with a supervisor.

43 per cent threatened to switch to a competitor.

Source: The American Express Global Customer Service Barometer

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