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Call & Contact Center Industry Veteran, Deborah MacAskill joins The Taylor Reach Group, Inc.

Call Center and Customer Service consultancy Grows Again- Industry Veteran – Deborah MacAskill Joins Taylor Reach

Toronto- Mr. Colin Taylor, The Chairman and CEO of The Taylor Reach Group, Inc. today announced that the Toronto based Call/Contact and Customer Service Consultancy has added Ms Deborah MacAskill to its’ team of consultants. “Deb adds more depth to the team. With twenty years of call center experience she provides the kind of hands-on center management expertise our clients expect from TRG”, said Taylor.

“Deborah has a successful track record building and operating some of the most admired customer service and operations centers”

Prior to joining The Taylor Reach Group, she was Vice President Operations at Sutherland Global Services, a contact center/BPO outsource agency. She was responsible for operating 4 outsourced customer support contact centers. Deb also worked for other outsourcers including Teletech, ICT Group and Resolve (formerly Watts Communications). At Resolve as Director, Atlantic Operations Deb oversaw three centers. Deb’s career began at Bell and included a period at Register.com.

In the course of her career Deb has had hands on exposure to every facet of call and contact center operations. Deborah studied business at St Mary’s University

Deb joins a company that has been growing at a rapid rate. The key to the company’s’ growth according to Mr. Taylor is “offering strategic and tactical consulting based upon years of proven experience, that delivers superior and breakthrough results for our clients. We only employ people who are experts because our clients expect nothing less. Our staff’s in-depth knowledge, proven results, and all together more than 150 years of call center operational management experience resonates well with our customers, and in turn delivered superior results to our shareholders”. In fact TRG is so confident in their capabilities that they back their work with an ROI guarantee. Says Taylor, “When we make a recommendation and our clients ask us to implement we guarantee a 300% Return on Investment. In four years offering this, we have yet to pay against this guarantee.”

“TRG has recently signed recent new agreements with clients in the retail and service industries”, Taylor said.

About The Taylor Reach Group, Inc.

With two offices in North America and one in Australia, The Taylor Reach Group, Inc. (TRG) is one of the leading mid sized Call/Contact Center and Customer Service consultancies. This award winning company founded in 2003 by Colin Taylor today boasts a stable of Fortune 1000 companies. The consulting staff at TRG each possesses more than 20 years of Call/Contact Center, Customer Service and Customer Satisfaction experience in delivering effective and significant benefits from Operational Innovation.

 

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