Call Centre Consulting Firm Grows Again- Contact Centre veteran John Brennan joins the firm
2nd June 2010 – Mr. Colin Taylor, The Chairman and CEO of The Taylor Reach Group, Inc. announced that John Brennan has joined customer service consulting firm effective immediately.
John began his call center career with Watts Communications Inc., now part of (Davis & Henderson) in Charlottetown, Prince Edward Island in 1996. Beginning as agent and quickly progressing through the ranks; John became the Center Manager in 1999 and was promoted to Vice President in 2006 with responsibility to oversee the 4 Atlantic Canada centers
In joining The Taylor Reach Group, Inc. John is reunited with Colin Taylor who was the President and CEO when John was hired at Watts. John joins other former Watts alumni John Cockerill and Deborah MacAskill.
“John has built a reputation for integrity, honesty and high quality, insightful call centre leadership and relationship building and management skills. We are honored to have John as a part of our team at the Taylor Reach team”, said Taylor. `his skills, experience and outsource management expertise will afford Taylor Reach clients with a greater depth and breadth of services and expertise”
“What attracted me to The Taylor Reach Group, was their business model and their passion for helping clients achieve success. Having worked with Colin before I know his expertise and his commitment to helping his clients to succeed and I am excited about working with such a committed and talented group of people, and realizing the potential of our working together” said John regarding this agreement.
John brings additional operational management and outsource experience and knowledge to the call center consulting firm that has been growing at a rapid rate. A key to the company’s continued growth according to Mr. Taylor is “offering strategic and tactical consulting based upon years of proven experience, that delivers superior and breakthrough results for our clients. We only partner with recognized experts, like John, because our clients expect nothing less. Our staff’s in-depth knowledge, proven results and all together more than 250 years of call center operational management experience resonates well with our customers, and in turn delivers superior results to our shareholders. John’s years of experience, successful track record and the quality of work he completes fits very well with the Taylor Reach model”.
“We are so confident in our capabilities that they back their work with an ROI (Return on Investment) guarantee”, says Taylor, “When we make a recommendation and our clients ask us to implement it, we guarantee a 300% Return on Investment. In more than four years offering this guarantee, we have yet to pay for not meeting or exceeding this goal.”
“Taylor Reach has recently signed new agreements with clients in the environmental, energy, retail and service industries”, Taylor said.
About The Taylor Reach Group, Inc.
With three offices in North America and one in Australia, The Taylor Reach Group, Inc. (Taylor Reach) is one of the leading midsized Call Center consulting and Customer Service consulting firms.
This award winning company founded in 2003 by Colin Taylor today boasts a stable of Fortune 1000 companies. The consulting staff at Taylor Reach possess on average more than 20 years of Call/Contact Center, Customer Service and Customer Satisfaction experience in delivering effective and significant benefits from Operational Innovation.
For more information about The Taylor Reach Group, Inc. visit https://thetaylorreachgroup.com or phone Colin Taylor at 1 877-979-8692 ext 200