Contact Center Health Check
Most call and contact center were not designed or planned, they simply evolved based on the needs of the business or organization. The passage of time, internal operational pressures, the addition of new channels and work locations can create an inward looking operational focus. This inward facing perspective can create "blinders" and make it difficult to understand how your center(s) truly compares to ‘best practice’ centers.
Taylor Reach Can Help
We employ the Snapshotz contact center audit tool, the only true contact center best practice benchmarking tool in the world. Each Snapshotz audit tracks more than 700 data-point on contact center operations, compares your center to best-practice and to the ISO 18295 standard. For more than a decade Snapshotz has been gathering benchmark data on call and contact centers, across all vertical, around the globe and today boasts a database of more the 3,500 contact centers.
Read testimonials from Snapshotz customers
Already have a call center or contact center and want to:
Optimize your center? Or complete an Assessment to ensure you are; Effective, Efficient and not missing opportunities to improve service quality or the customer experience? Click Here
Looking at upgrading your contact center technology stack? Click here
Examine if Outsourcing or in-sourcing makes sense for your center? Click Here
Reach out to Taylor Reach to see how your center compares to ‘best practice’ centers, by completing the form below;