Call Center Health Check
Most call centers and contact center are not designed, they simply evolve based on the needs of the business or organization. The passage of time, internal operational pressures and an inward operational focus can cause any call center or contact center operator to wonder how their center compares to ‘best practice’ centers.
Taylor Reach Can Help
We employ the Snapshotz™ contact center audit tool, the only true contact center best practice benchmarking tool in the world. Each Snapshotz™ assessment tracks more than 700 data-point on contact center operations. For more than a decade Snapshotz™ has been gathering benchmark data on call and contact centers, across all vertical, around the globe and today boasts a database of more the 1,700 contact centers.
Read testimonials from Snapshotz™ customers
Already have a call center or contact center and want to:
Optimize your center? Or complete an Assessment to ensure you are; Effective, Efficient and not missing opportunities to improve service quality or the customer experience? Click Here
Looking at upgrading your telephony or technology? Click here
Examine if Outsourcing or in-sourcing makes sense for your center? Click Here
Reach out to Taylor Reach to see how your center compares to ‘best practice’ centers, by completing the form below;