Call Center, Contact Center and Customer Experience Events – May 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are some of the events taking place in May 2018 (in chronological order) with direct links to each event:

CX 18  - May 1-4, Nashville, TN

Connect with peers, partners and experts. Enjoy keynotes and breakout sessions tailored to your unique needs. And learn more about exciting new technology that’s revolutionizing customer experience

ODSC East - Open Data Science Conference – May 1-4, Boston, MA

ODSC East 2018 is one of the largest applied data science conferences in the world. Our speakers include some of the core contributors to many open source tools, libraries, and languages.

SOCAP New England Chapter – May 3, Enfield, CT

Come to Lego to learn and see how they provide global customer support an a daily basis – and how they have ingrained a culture of customer support into their processes and training. We will also show you how knowing the demographics of your customers can be the building blocks to superior sales and service.

Accelerate – May 3-4, Boston, MA

Join the event to meet the top BPM, CRM and tech industry experts who will share their valuable experience on how to accelerate business growth and be two steps ahead in the digital competition

AI Briefing – May 3, Atlanta, GA

Our laser focused AI Briefing is a great opportunity to discuss how AI powered bots and AI–virtual/assisted human agents are impacting service strategies with other care leaders that are looking to maximize their strategy or implement it. With multiple strategies and dynamics to consider, navigating the right choices for your brand can be tricky.

Chief Customer Officer Exchange: Bridge the Silos – May 6-8, San Diego, CA

This will bring together the biggest thought-leaders across industries to focus on many different facets and functions involved in the design, communication and implementation of best-in-class customer experience.

Disney Institute Customer Experience Summit – May 7-9, Anaheim, CA

Unlike conferences where you only hear ideas, Disney Institute invites you to be our Guest for a one-of-a-kind, multi-dimensional experience that surrounds you at every moment.  This fully immersive learning event is your unique opportunity to live, feel and observe the world’s most renowned customer experience environment.

CX Sydney – May 10, Sydney, Australia

Join us in May to explore this critical connection: How CX strategies must lead, not follow, business strategies, and how employee experience drives execution on customer experience.

CSPN Customer Experience Conference – May 14 – 16, Toronto, ON

Our 21st Annual CSPN Customer Experience Conference will be held from May 14th, 15th & 16th, 2018 at the fabulous Globe and Mail Centre in the heart of Toronto. This exclusive conference brings together hundreds of senior industry professionals across all industries and verticals to talk all things CX, Customer Service, Digital Trends and much more. Our 21st Annual conference offers outstanding networking opportunities with decision-makers from across Canada and the U.S.

SCIP International Conference & Exhibition – May 14 – 17, Orlando, FL

The 2018 SCIP International Conference will center on Next Generation Intelligence. The rapid pace of change will continue into 2018, with a heightened sense of uncertainty, ambiguity, and complexity in business landscapes.

Customer Experience World – May 15-16, Victoria, London

Our conference content has been developed with the support of leading brands' CX practitioners to ensure that it provides value and cross industries best practices for those who are looking to start, accelerate or reboot their programs.

Business of Bot 2018 – May 15 – 17, San Francisco

Top brands, bot builders, agencies and platforms. Whether it’s the latest in technology and bot platforms, in depth case studies from major brands, ad agency experience, the latest tips and tricks from developers or chatbots 101, we searched high and low for the best in the business of bots.

Loyalty Expo 2018 – May 15 – 17, Orlando, FL

Loyalty Expo is a true Voice of the Customer-driven, best practice-focused customer loyalty and reward conference. By attending, you’ll have the opportunity to network with hundreds of your fellow marketers and hear how they are reaching their customer relationship-building goals. Market leaders will be sharing their experiences and insights on customer retention strategies and trends. Attendees will leave Loyalty Expo with an understanding of new research, technologies and solutions to aid their organizations on the customer loyalty journey.

Experience 2018 – May 15 – 17, Long Beach, CA

What you learn at Experience 2018 will help you develop, redefine, or fine-tune your CX journey, as winning companies race to make customer experience their key differentiator. Hear from the world’s leading brands over an inspiring few days of problem-solving and exchange. Network and strategize with those who speak your language, and lead the way to transformation in your company. Bring your team. Spark conversations. Connect with Others. Experience it all

M2M and IoT Strategies Summit – May 15 – 17 Berlin

4th Annual M2M and IoT Strategies Summit has been designed to bring you a unique opportunity to gain fresh insights into areas such as IoT, M2M, Artificial Intelligence, Machine Learning and Digital Transformation.

CXPA Insights Exchange 2018 – May 16-17, Phoenix, Arizona

The CXPA Insight Exchange is the only CX event by members for members, it is unlike any other you’ve attended. Whether or not you’re a member of the Customer Experience Professionals Association, the 2017 Insight Exchange is the perfect opportunity to expand your knowledge and your network with more than 300 Customer Experience professionals in attendance.

Outsourcing Briefing – May 17, Dallas, TX

Outsourcing is nothing new; however, with more provider options offering new locations, and brands needing to support a multi-channel service model, the practice of outsourcing is ever changing. Whether you are currently outsourcing, or considering outsourcing, there are many dynamics to consider and navigating the right choices for your brand can be tricky.

ICMI Contact Center Expo – May 21 -24, Orlando, FL

The Most Comprehensive Program for Contact Center Professionals
ICMI Contact Center Expo unites, educates and inspires professionals looking to further their knowledge in an industry undergoing constant transformation. As customer expectations continue to rise, it’s up to us — the contact center professionals — to rise with them.

Customer Experience Conference & Industry Awards – May 22 – 24, Vernon, BC

SQM’s 2018 CX conference and industry awards will take place across 3 days with 20+ speakers, 400+ attendees, proven award-winning CX best practices, and all within an intimate learning setting.

Gartner Customer Experience & Technologies Summit – May 24-25, London, UK
The 2018 Gartner Customer Experience & Technologies Summit is a must-attend event for those looking to redefine their CX strategy to win customers faster and drive commercial success.

Customer Experience Management 2018 – May 29 – 30, Sydney, Australia

It is clear that having merely a satisfied customer is no longer enough because customers still have the ability to choose someone else who will go above and beyond. To compete in today’s market and keep up with heightened expectations, you must know your customers inside out to really deliver a personalised customer experience. Attend the 11th Annual Customer Experience Management Summit 2018 to discover what sets apart the organisations that transform their visions into actions.

CX DC 2018 – May 31 – Washington, DC

Transform Government CX From The Outside In
Customer-centric government agencies are eagerly embracing new digital technologies as key elements of their strategies. And new tech such as bots, AI, even blockchain, can help. But, to be successful, agencies must also think bigger and dig deeper by transforming not just our tech, but also our organizations, customer experiences, and security/privacy practices.

If you’re looking to optimize the Contact Center or Customer Experience delivered by your organization or are simply looking to inform yourself more on the industry, we strongly suggest checking out some of these events.

The Taylor Reach Group tracks detailed information on hundreds of Contact Center, Call Center and Customer Experience events, so you don’t have to. If you’re interested in learning more about these conferences, expos and summits including what exact data-points Taylor Reach collects, additional information and the Industry Events List is available for purchase here.

If you have any additional questions, please feel free to reach out to our Marketing Coordinator, Sarah Hill- Stapley