Call Center Consulting company adds Contact Center Veteran Bill Polston to the firm

Toronto- Mr. Colin Taylor, The Chairman and CEO of The Taylor Reach Group, Inc. today announced that Bill Polston has joined the call center consulting and customer service consulting firm effective immediately.

Bill began his call center career with American Express, before moving to Nationwide where he rose to Vice President, Operations and ultimately to Ameriprise where Bill was Vice President – New Business & Service Operations. A well known and well regarded senior executive, Bill has led teams of more than 1000 staff and oversaw the contact center and customer service process.

“Bill has built a reputation for integrity and honesty through more than 20 years of financial services/insurance contact center and operations leadership. His experience in financial services/insurance and high quality, insightful call center leadership and management skills make Bill an asset to Taylor Reach and to our clients. We are honored to have Bill as a part of our team at the Taylor Reach,” said Taylor. ”Bill’s, financial services experience and outsource management expertise will afford Taylor Reach clients opportunities to leverage his unique skill set to improve the operational effectiveness and efficiency of their call and contact centers.”

“What attracted me to The Taylor Reach Group, was their business model and their passion for helping clients achieve success. As I became acquainted with Colin and his record of achievements, I knew his expertise and his commitment to helping his clients to succeed would be a great fit for me. I was also excited about the opportunity to work with the team of committed and talented leaders and industry experts that he has built,” said Bill regarding this announcement.

Bill brings senior financial services/insurance operational management and outsourcing experience and knowledge to the call center consulting firm that has been growing at a rapid rate. A key to the company’s continued growth according to Mr. Taylor is “we do not sell the pyramid; all of our consultants possess 20 years or more of hands on operational management and leadership experience. We have faced the same challenges our clients face. This experience and understanding of the associated challenges leads to more effective solutions, often in less time and with superior returns for our clients. We only partner with recognized experts, like Bill, because our clients expect nothing less. Our staff’s in-depth knowledge, proven results and all together more than 250 years of call center operational management experience resonates well with our customers, and in turn delivers superior results to our shareholders. Bill’s years of experience, successful track record and the quality of work he completes fits very well with the Taylor Reach model”.

“We are so confident in our capabilities that we back our work with an ROI (Return on Investment) guarantee”, says Taylor, “When we make a recommendation and our clients ask us to implement it, we guarantee a 300% Return on Investment.”

“Taylor Reach has recently signed new agreements with clients in the environmental, energy, retail and service industries”, Taylor said.

About The Taylor Reach Group, Inc.

With three offices in North America and one in Australia, The Taylor Reach Group, Inc. (Taylor Reach) a leading Call Center consulting and Customer Service consulting firm. This award winning company founded in 2003 by Colin Taylor today boasts a stable of Fortune 1000 companies. The consulting staff at Taylor Reach possess on average more than 20 years of Call/Contact Center, Customer Service and Customer Satisfaction experience in delivering effective and significant benefits from Operational Innovation.

The Taylor Reach group, Inc. – Leaders in Call Center consulting – All we do is Call Center consulting

For more information about The Taylor Reach Group, Inc. visit or phone Colin Taylor at 1 877-979-8692 ext 200

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