Call Center Consulting and Customer Service Advisory firm Grows Again- Industry Veteran Turaj Seyrafiaan joins the Toronto Office

Toronto- Mr. Colin Taylor, The Chairman and CEO of The Taylor Reach Group, Inc. today announced that Turaj Seyrafiaan has joined the firm effective immediately.
Turaj began his career with Bell Canada in 1989, progressing through a number of project management, benchmarking and consulting roles. In 1997 he established The Pearl Advisory Group and over the next thirteen years built a successful call center consulting practice.
In joining The Taylor Reach Group, Inc. Turaj increases the range, scope and breadth of service he can offer to new and current clients including: Contact Center Strategic & Operational Planning, Audits, Performance and Process Improvement, Organizational Design, Outsourcing Management, Technology Acquisition, Site Selection, and Best Practices & Benchmarking operating efficiency and effectiveness.
“Turaj has built a reputation for high quality, insightful call center consulting services and is acknowledged as one of the leading contact center practitioners and consultants. We are honored to have Turaj joining the Taylor Reach team”, said Taylor.
“What attracted me to The Taylor Reach Group, was their business model and their passion for helping clients achieve success. I am excited about working with such a committed and talented group of people, and realizing the potential of our working together” said Turaj regarding this agreement.
Turaj brings additional experience and knowledge to the call center consulting firm that has been growing at a rapid rate. A key to the company’s’ continued growth according to Mr. Taylor is “offering strategic and tactical consulting based upon years of proven experience, that delivers superior and breakthrough results for our clients.
We only partner with recognized experts, like Turaj, because our clients expect nothing less. Our staff’s in-depth knowledge, proven results and all together more than 250 years of call center operational management experience resonates well with our customers, and in turn delivers superior results to our shareholders. Turaj’s years of experience, successful track record and the quality of work he completes fits very well with the Taylor Reach model”.
In fact TRG is so confident in their capabilities that they back their work with an ROI guarantee. Says Taylor, “When we make a recommendation and our clients ask us to implement it, we guarantee a 300% Return on Investment. In more than four years offering this guarantee, we have yet to pay for not meeting or exceeding this goal.”
“TRG recently signed new agreements with clients in the environmental, energy, retail and service industries”, Taylor said.
About The Taylor Reach Group, Inc.
With three offices in North America and one in Australia, The Taylor Reach Group, Inc. (TRG) is one of the leading mid sized Call Center consulting and Customer Service consulting firms. This award winning company founded in 2003 by Colin Taylor today boasts a stable of Fortune 1000 companies. The consulting staff at TRG each possesses more than 20 years of Call/Contact Center, Customer Service and Customer Satisfaction experience in delivering effective and significant benefits from Operational Innovation.
For more information about The Taylor Reach Group, Inc. visit or phone Colin Taylor at 1 877-979-8692 ext 200

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