Call Center and Customer Service consulting firm Grows Again- Strategic Agreement signed with Kurant Direct Inc.
Toronto- Mr. Colin Taylor, The Chairman and CEO of The Taylor Reach Group, Inc. and Gloria Kurant, President of Kurant Direct Inc, today announced that a Strategic Agreement has been signed between the two call and contact center consulting firms. The companies will work with each others’ clients and prospects to broaden the scope of services provided, including Contact Center Strategic & Operational Planning, Audits, Performance and Process Improvement, Organizational Design, Outsourcing Management, Technology Acquisition, Site Selection, and Best Practices & Benchmarking operating efficiency and effectiveness.
“Gloria Kurant has long been acknowledged as one of the leading contact center practitioners and consultants. We are honored to be associated with Gloria and to have her head up our joint New York City office”, said Taylor.
“What attracted me to The Taylor Reach Group was their business model and their passion for results. I am excited about working with such a committed and talented group of people, and realizing the potential of our working together” said Kurant regarding this agreement.
Gloria brings additional experience and knowledge to a company that has been growing at a rapid rate. The key to the company’s’ growth according to Mr. Taylor is “offering strategic and tactical consulting based upon years of proven experience, that delivers superior and breakthrough results for our clients. We only partner with recognized experts because our clients expect nothing less. Our staff’s in-depth knowledge, proven results and all together more than 250 years of call center operational management experience resonates well with our customers, and in turn delivers superior results to our shareholders. Gloria’s years of experience, successful track record and stable of clients fit very well with the TRG model”.
In fact TRG is so confident in their capabilities that they back their work with an ROI guarantee. Says Taylor, “When we make a recommendation and our clients ask us to implement we guarantee a 300% Return on Investment. In four years offering this, we have yet to pay against this guarantee.”
“TRG has recently signed recent new agreements with clients in the energy, retail and service industries”, Taylor said.
About The Taylor Reach Group, Inc.
With three offices in North America and one in Australia, The Taylor Reach Group, Inc. (TRG) is one of the leading mid sized Call/Contact Center and Customer Service consultancies. This award winning company founded in 2003 by Colin Taylor today boasts a stable of Fortune 1000 companies. The consulting staff at TRG each possesses more than 20 years of Call/Contact Center, Customer Service and Customer Satisfaction experience in delivering effective and significant benefits from Operational Innovation.
About Kurant Direct Inc,
Gloria Kurant is the founder and President of Kurant Direct Inc., established in 1994. Her expertise in the teleservices / customer contact industry spans virtually all aspects of the business, from strategic to operational for both consumer and business-to-business applications. Gloria has honed her skills working with an impressive list of companies over the last two decades, with a focus on highly regulated industries, such as insurance, energy and pharmaceuticals. Some client companies include: Pfizer Pharmaceuticals, Empire Blue Cross Blue Shield, Sears Insurance, Allstate Life Insurance, AIG, Hartford, JC Penney Life Insurance, ITT Educational Services, Agora Publishing and Entergy.
You can reach Gloria at [email protected].