Demo

Brands think they provide great customer experience, consumers disagree

When competitors with better prices are just a click away, customer experience (CX) is a key differentiator for brands.

Source: econsultancy.com

This delusional dichotomy has been a constant for more than 20 years. Companies think they deliver good, or at least acceptable Customer Service, but Customers do not agree.

Leave a Reply

Your email address will not be published. Required fields are marked *