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Posted on August 13, 2015 in Scoop.it

These days it seems to me that you can’t read a marketing blog, attend a marketing conference, listen to a marketing podcast, without hearing someone drone on about the customer journey. Suddenly,…

Posted on August 13, 2015 in Scoop.it

Paul Swaddle, CEO, Pocket App, discusses how marketers can create a successful customer experience

Posted on August 13, 2015 in Scoop.it

More than 100 people are unemployed after the closure of the call center

Posted on August 12, 2015 in Scoop.it

As a professional voice talent who specializes in voicing all manner of telephone applications — and as someone who’s done it for awhile — I can confess to some of it being quite formulaic. Basically, what everyone wants is a warm greeting for their callers, simple instructions as to which department people should shuffle their calls, and perhaps a …

Posted on August 12, 2015 in Scoop.it

Data quality integration enables users to cleanse, verify, and enhance international customer data.

Posted on August 12, 2015 in Scoop.it

Cablevision CEO James Dolan is excited about the big rise in new customer relationships

Posted on August 12, 2015 in Scoop.it

Source: www.briansolis.com 5 tips that brands need to keep top of mind to build their #customerexperience – #custserv #cem #cctr 

Posted on August 12, 2015 in Scoop.it

The writing is on the wall at Facebook—and loud and clear in Twitter feeds. Social has emerged as a preferred channel for customers to seek service and resolve issues. Whether they’re @mentioning…

Posted on August 07, 2015 in Scoop.it

CEO of well-known Austin company says move “a big scalability win for the business that will allow us to invest more resources in making our product even better.”

Posted on August 07, 2015 in Scoop.it

In this exclusive interview with Adobe SVP and CMO, Ann Lewnes, we ask the marketing leader about how she’s overhauling the marketing function in the age of digital marketing, what owning customer engagement means to a CMO, why marketing and product are inextricably linked, and how she’s using data to be the ultimate modern marketer.