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Posted on May 13, 2015 in Scoop.it

The company manages operations for Everest Colleges in metro Denver and Colorado Springs following the sale from Corinthian Colleges.

Posted on May 13, 2015 in Scoop.it

The banking company filed a WARN notice with the state that said 299 workers are affected by the closing, and that 183 have accepted transfers to Plano.

Posted on May 08, 2015 in Scoop.it

If you’re already managing an in-house call center, you know that navigating the natural peaks and valleys of call volume presents a complex challenge when calculating call center costs. You know tha

Posted on May 08, 2015 in Scoop.it

Even while on vacation with my family, I can’t help but take note of the customer service – or lack thereof. One resort employee denied a simple request using one of my least favorite phrases: I�…

Posted on May 08, 2015 in Scoop.it

Instead of hiring thousands more customer service agents like Comcast just announced it is doing, the pay TV giant could take some truly customer-friendly steps that would eliminate the need to dial up call centers in the first place.

Posted on May 07, 2015 in Scoop.it

ersonalization and empowerment With marketing trends being dominated by big data and automation, marketers still struggle with grabbing the customer’s attention – and keeping it. In a choice-rich digital space, Yatango decided to use hyperpersonalisation, empowerment and transparency to give the control back to their customers.

Posted on May 07, 2015 in Scoop.it

Source: www.callcentrehelper.com Keys to successful PCI compliance in your call center. #callcenter #custserv #cem

Posted on May 07, 2015 in Scoop.it

This Founder Left a Job He Loved to Teckst

Posted on May 06, 2015 in Scoop.it

CHICAGO – Comcast’s unhappy customers finally have gotten through to the nation’s largest cable television company.
Comcast Corp. said Tuesday that it would hire 5,500 additional customer-service workers in the United States and hundreds of new service technicians, as part of a broad plan to improve its poorly rated service operations. The company has been bashed nationwide by cable and Internet subscribers as unresponsive and rude.

Posted on May 06, 2015 in Scoop.it

Woolworths has detailed a three-year strategy which it claims will transform the organisation into a customer-first business and help neutralise its competitors.