Blog
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Twitter’s Advice For Better Customer Service: Get Personal
Posted on August 15, 2015 in Scoop.it
77 percent of those customers were likely to recommend the brand.
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This Ain’t Your Grandma’s Loyalty Program: The Five Keys To Individualized Loyalty
Posted on August 15, 2015 in Scoop.it
Last week, I started a discussion about how customer loyalty is evolving. Today, I’d like to explore how too often, the recognition a customer enjoys as a loyalty member is disconnected from his/he…
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Customer Service and Customer Experience Digest Aug 15 – The Taylor Reach Group – The Taylor Reach Group – Call Center Consultants
Posted on August 15, 2015 in Scoop.it
Posts Articles and News related to Customer Service and Customer Experience Operations
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Customer Service and Customer Experience Digest Aug 15 – The Taylor Reach Group
Posted on August 15, 2015 in Call Center Management • Contact Centre Ops • Customer Experience • Customer Experience • Customer Experience Management • Customer Satisfaction • News • Newsletters
Tags: #custexp• #custserv• #Cx• CEM• Customer Experience• customer service• Customer Service Consulting• Leadership• Operational Management• Taylor Reach Group
Customer Service Npower’s customer experience problems impact business From business-reporter.co.uk – August 14, 3:57 PM Energy firm Npower’s billing difficulties have led to a decline in profits, with the financial impact set to last until the end of 2016. The firm reported its half-year profits had fallen Colin Taylor TRG‘s insight: Can a poor #customerexperience […]
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Call Center & Contact Center Digest Aug 15 – The Taylor Reach Group
Posted on August 15, 2015 in Scoop.it
Posts Articles and News related to Call Center and Contact Center Operations
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Npower’s customer experience problems impact business
Posted on August 14, 2015 in Scoop.it
Energy firm Npower’s billing difficulties have led to a decline in profits, with the financial impact set to last until the end of 2016.
The firm reported its half-year profits had fallen
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Support Driven Compensation Survey
Posted on August 14, 2015 in Scoop.it
A break down of the 2015 Support Driven Compensation Survey
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The Modern Customer Experience Framework
Posted on August 14, 2015 in Scoop.it
Customer experience truth-teller Augie Ray says customer experience is an attitude, not a process. Customer experience is,
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Customer Service Trends in 2015 – Contact-Centres.com
Posted on August 14, 2015 in Scoop.it
10 More Customer Service Trends in 2015 – Infinit Contact has predicted customer service trends in the contact centre
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Call-center worker’s $12M sexual harassment verdict tough to claim
Posted on August 13, 2015 in Scoop.it
DES MEvery day, Danielle Rennenger says, she and other female co-workers at an Indianola call center were called “whores” and “sluts.
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