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Posted on August 04, 2015 in Scoop.it

When you sign up and pay for an annual service the only update or change should be one that benefits the subscriber. Otherwise it’s pretty much called a gyp by those over 40.

Posted on August 04, 2015 in Scoop.it

According to research, over 70% of all customers who leave a company for its competition have no problem with the product. Their main grouse is actually with the customer care offered to them. This m…

Posted on August 04, 2015 in Scoop.it

Consumers who expect content to be tailored for their unique preferences, wants and needs.

Posted on August 04, 2015 in Scoop.it

Customer experience management is a priority for CIOs as CEM becomes a key differentiator for companies across every industry.

Posted on August 04, 2015 in Scoop.it

Consumers rely on lists for back-to-school shopping, so helping them find what they need as easily as possible enhances the store experience and drives loyalty and engagement.

Posted on August 03, 2015 in Scoop.it

Like many aspects of business, customer service is an ever-evolving part of everyday operations that is constantly changed by developments in technology.

Posted on August 03, 2015 in Scoop.it

800 jobs announced in less than 30 days

Posted on July 28, 2015 in Scoop.it

Barclays Services plans $9.3M building to issue Visa and MasterCard credit cards and co-branded credit cards

Posted on July 28, 2015 in Scoop.it

By leveraging millennials common characteristics of honesty, confidence, and passion, your organization can make the leap in customer experience and take it to the next level. Being a millennial is a strange experience in today’s world.

Posted on July 27, 2015 in Scoop.it

Tags: Strategy

MIT Sloan Management Review and Deloitte’s 2015 global study of digital business found that maturing digital businesses are focused on integrating digital technologies, such as social, mobile, analytics and cloud, in the service of transforming how their businesses work. Less-mature digital businesses are focused on solving discrete business problems with individual digital technologies.
The ability to digitally reimagine the business is determined in large part by a clear digital strategy supported by leaders who foster a culture able to change and invent the new. While these insights are consistent with prior technology evolutions, what is unique to digital transformation is that risk taking is becoming a cultural norm as more digitally advanced companies seek new levels of competitive advantage. Equally important, employees across all age groups want to work for businesses that are deeply committed to digital progress. Company leaders need to bear this in mind in order to attract and retain the best talent.