Blog

Capital One closing Sioux Falls call center

Posted on July 23, 2015 in Scoop.it

A spokesperson says the Sioux Falls call center will close by the end of 2015. The company does plan to help employees find new jobs.

Read more

5 Steps to Providing Exceptional Multilingual Customer Support (Oracle Customer Experience Blog)

Posted on July 23, 2015 in Scoop.it

Blogs.Oracle.Com – Oracle Customer Experience Blog

Read more

Airports and airlines leverage real time social media benefits

Posted on July 23, 2015 in Scoop.it

London City Airport, Athens International Airport, Dubai Airport, KLM and Transavia are among those using social media to simplify the travel experience.

Read more

Get closer to your customers with these ideas on how to build a successful client-focused business

Posted on July 23, 2015 in Scoop.it

Understanding customers – knowing who they are, what they’re looking for, and what makes them buy again – should be the goal of every business owner. Here are some tips on how to get there

Read more

10 Trends Changing Customer Expectations

Posted on July 22, 2015 in Scoop.it

Tim Pickard shares 10 trends that are changing customer expectations.

Read more

5 Customer Experience (CX) Teachings … From the Dentist Chair – Huffington Post

Posted on July 22, 2015 in Scoop.it

I hadn’t been to the dentist in quite some time – lets not dwell on the number of years. I had all those “great” memories – the awful tasting gum number, the sound of the drill, the scraping noise… and so the wonderful sound bank continues.

Read more

From B2B Call Center to B2C eCommerce Contact Center in 60 days – The Taylor Reach Group – Call Center Consultants

Posted on July 21, 2015 in Scoop.it

Evolving from a B2B call center to a B2C contact center

Read more

Zero to Contact Center in 20 Days – a case study

Posted on July 21, 2015 in Call Center Management • Call Center Performance • Call centre consulting • Contact Centre Ops • Customer Experience

Tags: #callcenter• #callcentre• #cctr• #contactcenter• #contactcentre• #custexp• #custserv• #Cx• Call Center Consulting• Contact Center Management• Taylor Reach Group

Minor changes made to a B2B’s contact center processes can have a major impact on the organization’s service offerings and product development. The Challenge: Nue Medical Consulting provides laboratory fabrication and billing services to clinics and private practices. After making recent changes to how patients were billed for remaining balances, Nue Medical found they also […]

Read more

From B2B Call Center to B2C eCommerce Contact Center in 60 days – a case study

Posted on July 21, 2015 in Scoop.it

Tags: #callcenter• #callcenterDIY• #callcentre• #cctr• #contactcenter• #contactcentre• #custexp• #custserv• #Cx• Operational Management

Evolving from a B2B call center to a B2C contact center

Read more

TurboTax, QuickBooks seller Intuit to close Colorado call center, cut jobs – Denver Business Journal

Posted on July 20, 2015 in Scoop.it

The center opened in the Inverness officer park in 2009 as the company’s first Colorado location.

Read more