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Posted on August 12, 2015 in Scoop.it

As a professional voice talent who specializes in voicing all manner of telephone applications — and as someone who’s done it for awhile — I can confess to some of it being quite formulaic. Basically, what everyone wants is a warm greeting for their callers, simple instructions as to which department people should shuffle their calls, and perhaps a …

Posted on August 12, 2015 in Scoop.it

Data quality integration enables users to cleanse, verify, and enhance international customer data.

Posted on August 12, 2015 in Scoop.it

Cablevision CEO James Dolan is excited about the big rise in new customer relationships

Posted on August 12, 2015 in Scoop.it

Source: www.briansolis.com 5 tips that brands need to keep top of mind to build their #customerexperience – #custserv #cem #cctr 

Posted on August 12, 2015 in Scoop.it

The writing is on the wall at Facebook—and loud and clear in Twitter feeds. Social has emerged as a preferred channel for customers to seek service and resolve issues. Whether they’re @mentioning…

Posted on August 07, 2015 in Scoop.it

CEO of well-known Austin company says move “a big scalability win for the business that will allow us to invest more resources in making our product even better.”

Posted on August 07, 2015 in Scoop.it

In this exclusive interview with Adobe SVP and CMO, Ann Lewnes, we ask the marketing leader about how she’s overhauling the marketing function in the age of digital marketing, what owning customer engagement means to a CMO, why marketing and product are inextricably linked, and how she’s using data to be the ultimate modern marketer.

Posted on August 07, 2015 in Scoop.it

Infiniti retail group UK is enjoying a host of benefits throughout its sales processes thanks to the Surface 3.

The company is aiming to alter the traditional retail model by providing customers with access to a range of selections options without the need for a large lot or limitless inventory.

A luxury automotive dealer group with 12 dealerships in the UK, Infiniti’s staff are using Surface 3 tablet devices to improve the customer experience and streamline the sales process…

Posted on August 07, 2015 in Scoop.it

As long as your customers are happy it doesn’t matter whether you use the term customer satisfaction or customer loyalty to explain how they feel about your company, right? Not necessarily. These t…

Posted on August 07, 2015 in Call Center Consulting • Call Center Management • Contact center consulting • Contact Centre Ops • Customer Experience • Customer Experience • Customer Experience Management • Customer Satisfaction

Tags: #callcenter• #callcentre• #cctr• #contactcenter• #custexp• #custserv• Colin Taylor• CSAT• Customer Experience• Customer Service Consulting• Taylor Reach Group

By Colin Taylor I recently read a good post by Scott Sachs of SJS Solutions on the topic of proactive customer support In the post Scott does a great job setting the table for Proactive Customer Service in this post. From my perspective, companies need to look Proactive #custserv as an investment in the #customerexperience […]