Be careful what you wish for
They say you need to be careful what you wish for because it just might come true. Well just a few days ago I was discussing our new business pipeline with my team and we wondered exactly where our meals would be coming from in March. I wished out loud then that “it would be wonderful, if we could just close client x,y and/or z”. Then we secured a new engagement with that client. We celebrated, then we secured another client and another. All in the space of a few days. Downturn, what downturn. My concern over too little business quickly became how do we ensure the quality of what we do for our clients with this additional work. So much for a recession.
The solution to the problem is, as always, is to deliver superior service and to exceed the customers expectations. We have brought on-board additional resources to help us meet our requirements and exceed what is expected of us.
Exceed expectations, delight your clients, Make the client the star within their own organization and always give more than is expected and you will be judged by your accomplishments and by your network of friends and fans.