- Home
- Blog
- Team
- Services ▼
- Contact Center Assessments ►
- Customer Experience Offerings ►
- Sourcing ►
- Training Development ►
- Forecasting, WFM & WFO
- Process Improvement & Management
- Revenue Generation
- Quality ►
- Performance Management & Metrics
- Starting a Call Center or Contact Center
- Custom Research
- Site Selection
- Book a 1 Hour FREE Consulting Service
- Resources ▼
- Case Studies ▼
- Case Study: Taylor Reach Group Helps Large BPO Improve Employee Retention
- Outsourced Quality Monitoring – 3PQM
- Re-imagining a Service Model
- Lead Generation
- Marginal Account Management – Food Services
- Revenue Generation
- Transforming Retail eCommerce
- From B2B Call Center to B2C eCommerce
Contact Center in 60 days - Contact Center Training Redesign Exceeds Expectations
- Zero to Contact Center in 20 Days
- Utility Contact Center In-Sourcing
- Telephony Acquisition
- Identifying Customer Contact Points
- Interim Management
- Testimonials
- Partner ▼
- Contact
Assessment
Taylor Reach has a range of assessments to ensure your Contact Center(s) operate at optimal levels:
1) Professional in-person assessments – Strategic Assessment
The Strategic Assessment offers a prescriptive approach:
Taylor Reach’s expert consultants will conduct on-site analysis coupled with Snapshotz™ as a means of establishing areas for improvement within the center. With this approach, we conduct an in-depth diagnostic. Once your business goals have been established, we use this information in unison with Snapshotz™, in order to generate a prescription for change improvements.
2) Self-directed assessments – Snapshotz™ Audit
The Snapshotz™ Audit take a more indicative approach:
Snapshotz™ is a health check for your Call Center/Contact Center and is the only SaaS-based Contact Center audit tool available on the market today. If you want establish a guidance for center areas of concern, but have the expertise to map your own approach for to improvements, this is a great option and great value for the time and money involved.
Related
Copyright The Taylor Reach Group, Inc. – Call Center Consultants
All Rights Reserved
Privacy Policy | Terms And Conditions
Webmaster: Empower You Web Solutions Inc.
Our Address
Head Office
79 Crescent St.
Peterborough ON K9J 2G2