ANZ National agents safe despite offshoring plan

New Zealand’s ANZ National Bank says its contact centre jobs will remain in the country after announcing plans to shift up to 500 jobs to Bangalore by 2009.

The jobs to be offshored are in processing and operational functions. In a statement, ANZ said it proposes to move around 1% of its New Zealand work to ANZ Bangalore this calendar year, and up to 5% by the end of 2009. ANZ National has maintained a technology business called ANZ Operations and Technology in Bangalore since 1989.

ANZ said the rationale behind the job transfers was to ensure better customer service and increased competitiveness. The customers, it said, would benefit from a longer, 16-hour work window, with Bangalore’s eight working hours added to New Zealand’s eight.

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