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Case Study: Agent Attrition
Quality Evaluations you can Bank on
Re-imagining a Service Model
Outbound B2B Lead Generation for Multinational POS Organization
Marginal Account Management – Food Services
Revenue Generation, Returns and Cancelations
Transforming Retail eCommerce
From B2B Call Center to B2C eCommerce
Contact Center in 60 days
Contact Center Onboarding Training Redesign hits Breakeven in 3-Months
Zero to Contact Center in 20 Days
Utility Contact Center In-Sourcing
Telephony Acquisition
Identifying Thousands of Customer Contact Points
Interim Management
Testimonials
Partner ▼
Join The Taylor Reach Team and Be Your Own Boss
Contact
Home
Blog
Team
Services ▼
Contact Center Assessments ►
Strategic Assessment ►
Call/Contact Center Strategic Assessment Client List
Snapshotz™ Audit
Customer Experience Offerings ►
CX Evaluation
CX Health Check
CX Snapshot
Sourcing ►
Outsourcing Preparedness & Suitability
Sourcing – In- Out – Home or Near
Technology Acquisition
Interim Management
Training Development ►
Curriculum Development
eLearning
Leadership Training
Forecasting, WFM & WFO
Process Improvement & Management
Revenue Generation
Quality ►
Quality Management & Customer Experience Design
Quality Measurement / Monitoring Service (3PQM)
Customer Quality Reporting: True Customer
Satisfaction Measurement
Performance Management & Metrics
Starting a Call Center or Contact Center
Custom Research
Site Selection
Book a 1 Hour FREE Consulting Service
Resources ▼
Special Report: Closing the Revolving Door
Special Report – Toward a Multi-Channel Contact Center
Special Report: Financial Call Center Best Practice
Customer Support & Interaction
Business Planning & Management
Case Studies ▼
Case Study: Agent Attrition
Quality Evaluations you can Bank on
Re-imagining a Service Model
Outbound B2B Lead Generation for Multinational POS Organization
Marginal Account Management – Food Services
Revenue Generation, Returns and Cancelations
Transforming Retail eCommerce
From B2B Call Center to B2C eCommerce
Contact Center in 60 days
Contact Center Onboarding Training Redesign hits Breakeven in 3-Months
Zero to Contact Center in 20 Days
Utility Contact Center In-Sourcing
Telephony Acquisition
Identifying Thousands of Customer Contact Points
Interim Management
Testimonials
Partner ▼
Join The Taylor Reach Team and Be Your Own Boss
Contact
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