We found 9 results for your search.

ApexCX
Nov 25 6 mins, 18 secs read

Contact Center Health Assessment Prevents Crises and Resolves Issues

Contact center health assessment prevents crises & resolves issues, like annual wellness check we all do with our do...

ApexCX
Nov 27 2 mins, 23 secs read

from Operational Excellence to Value-Add: a Professional Partnership between a Contact Center and the Organization

A contact center forms a professional partnership with the organization by collecting customers’ input data as an impo...

ApexCX
Nov 26 4 mins, 17 secs read

Contact Center Staff Retention: Get Ahead of Trouble by Pinpointing Frontline Concerns

Staff retention and low employee attrition result from proactive employee communication & WFM (workforce management)...

ApexCX
Nov 19 3 mins, 4 secs read

Case Study: Transforming Retail eCommerce Call Center from Cost Center to Profit Center

One of ApexCX's predecessors, Taylor Reach Group ("TRG") improved service quality, reduced cost, and created a profit ce...

ApexCX
Nov 19 1 min, 42 secs read

Case Study: Workforce Efficiency for a Technology BPO Saved Millions

One of ApexCX's predecessors, Taylor Reach Group ("TRG"), designed a New Operational Model that achieved greater workfor...

ApexCX
Nov 19 2 mins, 13 secs read

Case Study: Knowledge Source Management, Approaches, Practices, and Processes

One of ApexCX's predecessors, Taylor Reach Group ("TRG"), developed knowledge source management, approaches, practices, ...

ApexCX
Nov 17 1 min, 47 secs read

Case Study: Break even in 3-Months for a Contact Center Training Program Redesign CSAT & VoC

One of ApexCX's predecessors, Taylor Reach Group ("TRG"), redesigned a contact Center Training for an athletic footwear ...

ApexCX
Nov 15 6 mins, 33 secs read

After a Contact Center Consultant Leaves, How to Maintain Longterm Success

A contact center consultant recommends changes in People, Process, Technology and Methodology as CX assessment; to imple...