Contact center health assessment prevents crises & resolves issues, like annual wellness check we all do with our do...
A contact center forms a professional partnership with the organization by collecting customers’ input data as an impo...
Staff retention and low employee attrition result from proactive employee communication & WFM (workforce management)...
One of ApexCX's predecessors, Taylor Reach Group ("TRG") improved service quality, reduced cost, and created a profit ce...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), designed a New Operational Model that achieved greater workfor...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), developed knowledge source management, approaches, practices, ...
One of ApexCX's predecessors, Taylor Reach Group ("TRG"), redesigned a contact Center Training for an athletic footwear ...
A contact center consultant recommends changes in People, Process, Technology and Methodology as CX assessment; to imple...