59% of Customers Don’t Return After a Bad Customer Service Experience

Imagine you’re shopping at an electronics store for a television. You go into the store having no idea what you want to buy or what’s important to consider. You enter the store and head towards t…

Source: www.business2community.com

Good Customer Experience or Bad- ultimately the choice is yours. Do you invest in getting the right staff, train them thoroughly, confirm their understanding, give them the right tools to do their job and then coach them to be great? If not well as I said the choice was yours- #custserv #cctr #cem