5 ​Ways to Increase Your Net Promoter Score and Improve Customer Experience

Net Promoter Score (NPS) is a powerful customer feedback method that can enable you to improve customer service results and enhance customer experiences.

Source: winthecustomer.com

NPS is not a panacea for all #callcenter ills, as it lacks granularity and discounts ‘Neutrals, but is should be a part of your #custserv tool kit. #custexp #cctr’