5 Ways to Increase Your Net Promoter Score and Improve Customer Experience
Net Promoter Score (NPS) is a powerful customer feedback method that can enable you to improve customer service results and enhance customer experiences.
Source: winthecustomer.com
NPS is not a panacea for all #callcenter ills, as it lacks granularity and discounts ‘Neutrals, but is should be a part of your #custserv tool kit. #custexp #cctr’
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