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3 Customer Experience Myths – The Taylor Reach Group – Call Center Consultants

Recent findings from Harvard’s Business Review exposes three classic customer experience myths: 1- Customers want to have relationships with brands. Truth: 77% don’t want to build a relationship, they are viewing their interactions as transactions. 2- An increase in interactions is always the answer. Truth: Too much interaction, too many emails, flash sales and contact […]

Source: thetaylorreachgroup.com

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