24 7 terminates 450 staff due to loss of contract

NEW DELHI: 24/7 Customer, the Los Gatos, California-based call centre operator, has terminated the services of 450 employees in Gurgaon centre due to a European client ending its outsourcing contract, a source familiar with the development said.

Pradeep Narayana, president, new services, 24/7 Customer, while refusing to identify the client or its location, told DNA Money: “One of our clients announced a phased ramp-down of its offshore call centre partnerships in India due to a change in business strategy. We are one of the affected vendors.”

The BPO has centres in Gurgaon, Bangalore, Chennai and Hyderabad in India.
Narayana said the company is assisting those terminated to find employment elsewhere. Nearly 70% of them are said to have taken up the alternative options given.

In May, 24/7 Customer said it would up its global workforce to 10,000 from 7,500 with major hiring in India, Manila and Guatemala.

Recently, US-based Keane terminated 400 personnel for “further integration” of its processes in India.

In May, Sapient Corp sacked 160 employees in its Bangalore, Noida and Gurgaon centres due to lack of experience.