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The Taylor Reach Group, Inc.

We offer a full range of assessment, planning, and implementation services to optimize your call center, contact center and/or customer experience resources – people, process, technology and methodology.

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Services Offered

At Taylor Reach our call/contact center and customer experience consultants help call and contact center operators improve their operations. We help improve service quality, efficiency, Customer Satisfaction, Loyalty and repurchase. We improve productivity, employee engagement, organizational alignment, processes, procedures and service level performance. That’s a long list of improvements, but how do we do it, you may ask? First We listen to you. We really get to know your business and your unique challenges and obstacles. We do not believe in a cookie cutter approach where one size is supposed to fit all. We do not sell the ‘pyramid’ the senior call center consultants you meet with are the ones who will work on your project.

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Welcome To The Taylor Reach Group, Inc.

The Taylor Reach Group is a call center and contact center consultants specializing in customer experience consulting and call and contact center consulting, management, performance, technologies, site selection, tools and assessments. All we do is customer experience and contact center consulting: strategic and tactical. Our contact center and customer experience consultants have helped management in hundreds of contact centers and organizations achieve – and exceed – their business goals. And now we stand ready to help your contact center management team achieve their goals! We listen to you. We really get to know your business and your unique challenges and obstacles. We do not believe in a cookie cutter approach where one size is supposed to fit all. Each of our consultants has 20+ years of ‘hands-on’ industry experience, working across many verticals and industries.
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Social Conciousness

At Taylor Reach Group, Inc., we believe in social consciousness and giving back the community.

Company Guarantee

At Taylor Reach, we back our performance by offering our services risk-free

Latest From Blog

  • Calculating Service Level in Light of Customer Experience and IVRs

    By: Peg Ayers and Turaj Seyrafiaan Definition of Service Level: The percentage of calls answered within a set threshold. Note: Service level applies to live contacts so the same definition can be used for other channels such as Chat or SMS. Other channels such as email, fax and even social media are measured based on […]
  • Taylor Reach Group Working with Major Veterinary Hospital on Telephony Sourcing Project

      Toronto, ON – December 5, 2017 – The Taylor Reach Group, Inc. (TRG), a globally recognized consulting firm focused on optimizing clients’ Contact Centers and Customer Experience (CX), today announced they are working with one of the largest veterinary hospital organizations in the United States and Canada. Taylor Reach is working on a telephony […]
  • Customer Reach – December Newsletter

    Newsletter Contact centers, customer service and customer experience: news, views and how to’s Inside this issue: Quality Assurance – Avoiding Gray Areas  Increasing Costs in the Contact Center Due to Increased Efficiency  Disaster Preparedness, Recovery and Business Continuity  Founder of Customer Services Audit and Creator of Snapshotz Online Makes Guess Appearance Do You Have an […]
The Taylor Reach Group, Call Center ConsultantsWinner Top 50 Customer Service Blogs!

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