At Taylor Reach our expert consultants help Call and Contact Center operators and Customer Experience Managers improve their operations. We help improve service quality, efficiency, customer satisfaction, loyalty and repurchase. We improve productivity, employee engagement, organizational alignment, processes, procedures and service level performance. That’s a long list of improvements, but here is how do we do it. First, we listen to you. We really get to know your business and your unique challenges and obstacles. We do not believe in a cookie cutter approach where one size is supposed to fit all. We do not sell the ‘pyramid’. The senior Call Center consultants you meet, are the ones who will work on your project.Learn More
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Sporting Goods retailer retains Taylor Reach to support e-commerce experienceA major sporting goods retailer is scheduled to launch an outdoors-focused retail brand in 2021, and has retained The Taylor Reach Group, Inc. (TRG) to support the setup, and implementation, for its ecommerce contact center operations. TRG’s consultants and partners have extensive experience in supporting customer experience (CX) operations in the retail and ecommerce spaces, […]
Taylor Reach Group to ensure compliance for statewide youth crisis lineThe Taylor Reach Group, Inc. (TRG) has been enlisted to ensure compliance for a statewide youth crisis line. The 24-hour crisis line caters to children that are a risk to themselves or others, having a mental health crisis. “Of course, being a crisis line means the operation needs to be functioning optimally,” says Colin Taylor, […]
Good Enough!By Turaj Seyrafiaan There is a classic quote by John D. Rockefeller that says, “Don’t be afraid to give up the good to go for the great!”. But is that good advice? As a consultant I have learned to say it depends!! It very much depends on the situation and what we are trying to […]