At Taylor Reach our call/contact center and customer experience consultants help call and contact center operators improve their operations. We help improve service quality, efficiency, Customer Satisfaction, Loyalty and repurchase. We improve productivity, employee engagement, organizational alignment, processes, procedures and service level performance. That’s a long list of improvements, but how do we do it, you may ask? First We listen to you. We really get to know your business and your unique challenges and obstacles. We do not believe in a cookie cutter approach where one size is supposed to fit all. We do not sell the ‘pyramid’ the senior call center consultants you meet with are the ones who will work on your project.Learn More
Welcome To The Taylor Reach Group, Inc.
Latest From Blog
Customer Success Defined – 6 Areas of Customer Success PlanningCustomer Success Defined – 6 Areas of Customer Success Planning By: Garry Schultz Accelerated Customer Value Confusion in the pre-post sales services world. A new label appeared a couple years back and a host of pointy haired managers have flocked to the new, improved, model. I am referring to: Customer Success Customer Success has caused quite […]
Bank Deploys Video in the Contact/Call CenterAn interview by Colin Taylor with Eddie Woodruff I recently sat down with Eddie, Chief Marketing & Communications Officer at Forcht Group, of Kentucky Forcht Bank, in Lexington Kentucky. For the past six years,Eddie has been overseeing the development and direction of the bank’s Contact Center. Here is a transcript of that interview, with great […]
CX Health Check – Free for limited timeHurry, take advantage of our best offer ever – a savings of $1500 Customer Experience (CX) Health Check for Call and Contact Centers – open to companies in US, UK and Canada. Don’t miss this limited time offer to access and optimize the CX delivered in your contact centers’. The Taylor Reach Group, Inc., offers […]