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The Taylor Reach Group, Inc.

We offer a full range of assessment, planning, and implementation services to optimize your call center, contact center and/or customer experience resources – people, process, technology and methodology.

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Services Offered

At Taylor Reach our Call / Contact Center and customer experience consultants helps Call and Contact Center operators improve their operations. We help improve service quality, efficiency, Customer Satisfaction, Loyalty and repurchase. We improve productivity, employee engagement, organizational alignment, processes, procedures and service level performance. That’s a long list of improvements, but how do we do it, you may ask? First We listen to you. We really get to know your business and your unique challenges and obstacles. We do not believe in a cookie cutter approach where one size is supposed to fit all. We do not sell the ‘pyramid’ the senior Call Center consultants you meet with are the ones who will work on your project.

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Welcome To The Taylor Reach Group, Inc.

The Taylor Reach Group is a Call Center and Contact Center consultancy specializing in customer experience (CX) consulting and Call and Contact Center consulting, management, performance, technologies, site selection, tools and assessments. All we do is CX and Contact Center consulting: strategic and tactical. Our Contact Center and customer experience consultants have helped management in hundreds of Contact Centers and organizations achieve – and exceed – their business goals. And now we stand ready to help your Contact Center management team achieve their goals! We listen to you. We really get to know your business and your unique challenges and obstacles. We do not believe in a cookie cutter approach where one size is supposed to fit all. Each of our consultants has 20+ years of ‘hands-on’ industry experience, working across many verticals and industries.
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Social Conciousness

At Taylor Reach Group, Inc., we believe in social consciousness and giving back the community.

Company Guarantee

At Taylor Reach, we back our performance by offering our services risk-free

Latest From Blog

  • Contact Center and CX Expos Conferences and Summits – June 2018

    At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are […]
  • CX and Contact Center Consultancy Assisting Major Retailer in Implementation of a New Service Model

      The Taylor Reach Group, Inc., will be assisting one of Canada’s largest home improvement retailers in shifting from a Distribution business model to a Retailer Contact Center model to meet increasing consumer demands. TORONTO (PRWEB) May 23, 2018 The Taylor Reach Group, Inc, (TRG), a globally recognized Contact Center and Customer Experience (CX) consulting […]
  • What Call Center Metrics mean to Customers

    By Colin Taylor In the daily operation of our Call and Contact Centers we throw around metrics and performance measures like they were candy. It has been said that Call Centers produce more data and more measurement opportunities than is possible in almost any other communications channel. But while we know what each of these […]
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