At Taylor Reach our call/contact center and customer experience consultants help call and contact center operators improve their operations. We help improve service quality, efficiency, Customer Satisfaction, Loyalty and repurchase. We improve productivity, employee engagement, organizational alignment, processes, procedures and service level performance. That’s a long list of improvements, but how do we do it, you may ask? First We listen to you. We really get to know your business and your unique challenges and obstacles. We do not believe in a cookie cutter approach where one size is supposed to fit all. We do not sell the ‘pyramid’ the senior call center consultants you meet with are the ones who will work on your project.Learn More
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*|MC:SUBJECT|* *|MC_PREVIEW_TEXT|* July – News, views and how to’s View this email in your browser Newsletter & Industry Updates Contact Center, Customer Service and CX: news, views and how to’s Inside this issue: Will AI Mean Less People and More Profit in the Contact Center? Apple Business Chat – A Contact Center Perspective 4 Top […]
Chat in the Contact Center – an Expert Panel Weighs in – Part 3/3Chat in the Contact Center – an Expert Panel Weighs in – Part 3/3 Recently, our expert panel of Contact Center Consultants had a discussion on the role of chat in the Call Center. This discussion examines chat in the Contact Center, highlights the many advantages of Live Chat, presents some caveats and looks to […]
Drive to 15 – How Minimum Wage Increases Will Impact Businessess & Contact CentersDrive to $15 – How Minimum Wage Increases Will Impact Businesses & Contact Centers By: Colin Taylor, John Cockerill, Garry Schultz, Turaj Seyrafiaan and David Bradshaw As many of you have heard, Illinois, Ontario have announced anticipated minimum wage increases to $15/hour. Many other American and Canadian, states and provinces are anticipated to follow this […]