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The Taylor Reach Group, Inc.

We offer a full range of assessment, planning, and implementation services to optimize your call center, contact center and/or customer experience resources – people, process, technology and methodology.

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Services Offered

At Taylor Reach our expert consultants help Call and Contact Center operators and Customer Experience Managers improve their operations. We help improve service quality, efficiency, customer satisfaction, loyalty and repurchase. We improve productivity, employee engagement, organizational alignment, processes, procedures and service level performance. That’s a long list of improvements, but here is how do we do it. First, we listen to you. We really get to know your business and your unique challenges and obstacles. We do not believe in a cookie cutter approach where one size is supposed to fit all. We do not sell the ‘pyramid’. The senior Call Center consultants you meet, are the ones who will work on your project.

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Welcome To The Taylor Reach Group, Inc.

The Taylor Reach Group is a Contact Center, Call Center and Customer Experience (CX) consultancy specializing in CX consulting and Call and Contact Center consulting, management, performance, technologies, site selection, tools, training development and center leadership training, center audits, benchmarking and assessments. All we do is CX and Contact Center consulting: strategic and tactical. Our vendor agnostic, expert consultants have helped management, in hundreds of Contact Centers and organizations, achieve and exceed their business goals. And now, we stand ready to help your Contact Center management team achieve their goals! At Taylor Reach, we listen to you. We really get to know your business and unique challenges and obstacles. We do not believe in a cookie cutter approach where one size fits all. Each of our consultants has 20+ years of ‘hands-on’ industry experience, working across many industry verticals of all shapes and sizes. We have been in your shoes, faced similar challenges and dilemma and are ready to assist you to overcome these barriers and achieve your goals.
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Social Conciousness

At Taylor Reach Group, Inc., we believe in social consciousness and giving back the community.

Company Guarantee

At Taylor Reach, we back our performance by offering our services risk-free

Latest From Blog

  • Self Service in the age of AI Colin Taylor

    Self-Service in the age of AI

    By Colin Taylor Self-service has been employed for more than 30 years to allow customers to serve themselves. This has been a mixed blessing, while many of us value the time savings versus waiting endlessly in a queue for the answer to a simple question and to gain a single piece of information, we all […]
  • You’re Measuring CX...But What Are You Doing About It

    You’re Measuring CX…But What Are You Doing About It?

    By Peg Ayers Measuring Customer Experience is important, right? We need to know how customers feel about their interactions with us. We can’t improve what we don’t measure. But what are we doing with the data we gather? And is gathering, analyzing and reporting on that data truly improving the customer experience? I regularly receive […]
  • Two Surefire Mistakes to Avoid Colin Taylor

    Two Surefire Mistakes to Avoid

    By Colin Taylor When working to deliver good customer service, there are many tactics you shouldn’t employ even though on the surface they may look like they fit the bill of improving customer service and supporting your limited budgets. Here are two of those tactics you should avoid: Capping handle time for agents. Trying to […]
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