At Taylor Reach our call/contact center and customer experience consultants help call and contact center operators improve their operations. We help improve service quality, efficiency, Customer Satisfaction, Loyalty and repurchase. We improve productivity, employee engagement, organizational alignment, processes, procedures and service level performance.That’s a long list of improvements, but how do we do it, you may ask? First We listen to you. We really get to know your business and your unique challenges and obstacles. We do not believe in a cookie cutter approach where one size is supposed to fit all. We do not sell the ‘pyramid’ the senior call center consultants you meet with are the ones who will work on your project.Learn More
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Four Things to Know for World Mental Health DayFour Things to Know for World Mental Health Day October 10th is World Mental Health Day – a time to focus your attention on the growing problem of mental illness and its major effects on people’s lives. It’s estimated that one in every four adults will experience mental health difficulties at one time […]
Do You Have an Audit Plan for Customer Service?By: Deepak Selvaratnam Today, Customer Service delivery has become so important that is even talked about in the board room! Government and cabinets are growing more concerned than ever around federal, local and parastatal agencies delivering appropriate levels of service to meet citizens’ needs. All leading business journals today recognize the importance of customer […]
Founder of Customer Services Audit, and Creator of Snapshotz Online Makes Guest AppearanceWe recently had the opportunity to host the founder of Customer Services Audit and creator of Snapshotz™ Online, Deepak Selvaratnam, at Taylor Reach Group’s Headquarters, for a cheese and wine reception. Deepak met with a number of consultants and potential clients while on his Canadian tour from Vancouver to Toronto and this week […]