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Why Call Centers Are Like the NFL

Sunday afternoon gluttony. Monday morning quarterbacking. Monday (and Thursday) night anxiety. NFL season is back and along with it, the irresistible inclination to apply football metaphors to every possible scenario.

Source: www.huffingtonpost.com

Can’t argue with the right team, technology and coaching similarities between the NFL and #callcenter – though I suspect less money is wagered on #contactcenter outcomes – #cctr #custserv

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