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Using Inbound IVR to Improve the Customer Experience – 3 Advantages

In today’s environment, leveraging all available technology systems is critical to improving the consumer experience. Inbound interactive voice response (IVR) systems offer a payment channel to better meet consumer needs and expectations.

Source: www.insidearm.com

While #IVR credit card payments have been around for decades, not everyone is using it. It takes calls out of the live agent stream, Improves #CSAT , #Custserv  scores, is available 7×24 and can reduce the complexity of #PCI complance – Whats not to like – #custexp #custse #callcenter

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