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The Resurgence of SMS: Why Startups are Suddenly Ditching Apps for Texts – Techvibes (blog)

An interesting development is afoot and it is forcing everyone to rethink simplicity when it comes to design and communication.

Source: www.techvibes.com

What role can #SMS have in your #callcenter? How can you use SMS to improve the Customer Experience? #CEM #custserv #cctr

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