We don’t just woo your business with tantalizing promises you’ve heard before. We win your business with measurable, bottom-line results like these:
- $1 million saved within one year for a major, international publisher
- $1,000,000 in savings when a re-engineered process eliminated a need to outsource technical support for a major printing manufacturer
- $900,000 saved within 6 months for a major consumer electronics retailer – following implementation of recommended process changes
- $6 million annual saving for one of Australia’s largest banks.
But don’t just take our word for it…
“I really enjoy Colin’s’ writing style and the info he conveys in his articles. His thoughts on self service and customer service are brilliant. I would highly recommend his articles as they can serve as a good primer to anyone interested in improving their customer service or call center capabilities.”
Micah Solomon
“The new guru of customer service excellence is Micah Solomon” –The Financial Post
Author, keynote speaker, consultant:
Micah speaks, writes, and consults on change and continuity in customer service, branding, company culture, and sales in our revolutionary times.
Website, blog, and free chapter of
#1 business bestseller: Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization
“Colin is a rock-solid business professional with a deep knowledge of the contact center industry. With honesty, integrity, and excellent interpersonal skills, Colin will tell you what you need to hear, rather than what you want to hear. 
His exceptional communication abilities allow him to deliver a message without the nonsense, and he is a trusted listener and advisor to colleagues and subordinates alike. He really understands what “partnership” is all about. He is a hands-on leader, who completely understands the requirements, committing and delivering on-time/on-budget projects by rolling up his sleeves and getting the job done. He will do whatever it takes to complete the project and do so with style.”
Vice President, ING Bank
“I worked with the senior partners of the Taylor Reach Group for more than six years and there is no doubt in my mind that they saved us money, improved our 
processes and delivered innovation that greatly benefited our business and helped me achieve my departments’ goals.”
Mary Comerford
General Manager (formerly), Customer Service, Readers Digest
“The Taylor Reach Group provided invaluable assistance in developing a cohesive Management Team and a business strategy to help TCP grow to the next level. Certainly a part of the credit for our 70% revenue increase over last year is due to Colin and The Taylor Reach Group. ”
Allison Taylor
President, TCP Direct Inc.
“I have worked with Colin and TRG and they delivered what they promised, when promised, on budget and delivered the promised improvements.
I wouldn’t hesitate to recommend TRG to any organization who wished to improve the effectiveness and efficiency of their call center operation.”
Gary Sova
Corporate Vice President Marketing & Sales, Republic Services, Inc.
“Colin’s depth of knowledge greatly enhanced the results. His recommendations made good business sense, and created a good outcome for the company and the 
employees. I trusted the research and the deliverable he and his company provided in a timely manner.”
Customer Service Executive, Rodale
“Colin understands the complex service requirements needed to support large multi-channel companies and he is able to articulate those needs to a range of 
audiences. Once the needs are defined, Colin has the ability to create a roadmap and structure for a given project, communicate the plan effectively, and deliver the desired results within the defined timelines. Colin is a creative thinker and has deep industry knowledge that would make him an asset to any company that engages in his services.”
Senior Contact Center Executive, Best Buy
“Colin and his team really understand the nature of Customer Interaction and every facet of the contact center business. I wouldn’t hesitate to recommend Colin or The Taylor Reach Group.”
Ed McMahon, MBA, CMC
National Practise Director, Technology Solution Practice Watson Wyatt, Author of ‘Bricks to Clicks’
“John is a true pleasure to work with. A leader, in every sense of the word. John has the ability to motivate, guide, and instill confidence – All within a 3-4 minute phone call. You can always depend on John to give a swift and direct cure to any dilemma you may get stuck in.”
Outsource Service Provider
“TRG was retained by Advantex to lead a prototyping effort to outsource the sales cycle of a new business concept. John and his team worked diligently on this Proof of Concept, proving that business could be sold over the phone; this was an important step forward for Advantex, in terms of validating the opportunity to decrease the cost of sales, as well as confirming that it was a viable alternative to feet on the street. John took a complex offering, which worked in person, and broke it down to a workable over-the-phone pitch. John was a pleasure to work with every step of the way on this POC.”
VP Advantex
“Colin’s vision, direction and management style was motivational and inspiring as he grew the business. Working along with him on many new and exciting ventures I admired his ability to build strong relationships with customers and suppliers, his strategic and visionary thinking, business savvy, and his supportive nature for his employees.”
Customer Care Manager, BMO