David is a seasoned contact center industry veteran with more than 20 years of hands on experience. David was the Vice President of Client Business Support for Tangerine, leading the entire client processing for all lines of business. Prior to this role David was the Vice President of Sales and Service for ING Direct Canada, overseeing the Retail Cafes across Canada, Contact Sales and Service Centers. During his tenure, the Contact Centers were certified Gold Standard by The Contact Center Employer of Choice and awarded Best Contact Center by Contact Center World.
Prior to returning to ING Direct Canada, David served as Vice President, Service Delivery at Echo Marketing Solutions where he was responsible for leading the Contact Center, Client Services and Sales planning.
David is the Treasurer and board member for Raising the Roof and is a past member of the Chair of the Contact Center Council and Board of Directors for The Canadian Marketing Association. David has contributed to and published articles and has spoken on Social Media in the Contact Center, Leadership, Variable Compensation Programs, Cultural Change, On Boarding New Talent and Creating an inspiring Vision and Strategy.
David lives in Toronto with his wife and family.