How is your call or contact center performing, really?
Is the external center performing at the same level as the internal centers?
These are questions that call center operators, Marketing, Sales and Finance all need answers to. We can help you to answer these questions with Snapshotz.
Snapshotz Online is the worlds first and only SaaS based call center audit tool. Snapshotz assesses your call center or contact center across 8 categories, 29 subcategories and up to 620 datapoints.
While Snapshotz is primarily a call center assessment tool, it is much more than that. Snapshotz is primarily a management tool for customer service / contact center / call centers. Primary uses include:
• SWOT analysis and planning tool
• Audit tool and risk management tool
• Vendor Management Tool
• Team and location comparisons
• Training tool
• Strategic task management tool linked to KPI’s
• Leadership development tool
» Easily deployed (within 5 – 10 minutes) and available on demand
» Easy to use and delivers immediate reporting
Many North American organizations have deployed Snapshotz including: Aldo, U-Haul, Teleflora and ING Direct.
What Users are saying about Snapshotz…
“A Great Value”
“Snapshotz produces a terrific roadmap to focus our future efforts”
“Snapshotz told us about some challenges we knew we had, but more importantly showed us other areas impacting our Customer Experience we didn’t suspect”
More than 400 organizations around the globe have deployed Snapshotz Online. You can implement Snapshotz Online in as little as 5 Minutes, all you need is an internet connection.
View Snapshotz webinar Here
You can’t manage what you can’t or don’t measure. A call center audit can provide great insights into how the center is actually operating, which maybe different than how it is expected to operate. In this webinar we examine the call centers alignment to business goals and objectives employing real-world results from more than 600 actual Snapshotz users worldwide. The results and the insights can be surprising…
The three levels of Audits available are outlined below;
The price for a single Level 1 license (that can be shared with up to 5 of your colleagues) including support is just $2,500, including all taxes.
For a better value a Level 1 subscription for 3 years with 2 licenses (that can each be shared with 5 co-workers) including support for just $2,500 annually, including all taxes.
For Level 2 and 3 audit pricing or for more information on Snapshotz online please Email Us
Read How Snapshotz Online is built. (pdf)
View a Snapshotz Sample Report. (pdf)
View a presentation of how Snapshotz is revolutionizing the way call and contact center operators are looking at their centers. Objective assessment, meaningful benchmarking, actionable results. Snapshotz is a planning tool, a management tool, a reporting and process improvement tool. Snapshotz is the one tool your call center can’t be without view here