Snapshotz Audit- An Annual Health Check For Your Contact Center
How is your call or contact center performing, really?
Which of your centers has improved the most this year?
Is the external center performing at the same level as the internal centers?
These are questions that call center operators, Marketing, Sales and Finance all need answers to. We can help you to answer these questions with Snapshotz.
Snapshotz Online is the worlds first and only SaaS based call center audit tool. Snapshotz assesses your call center or contact center across 8 categories, 29 subcategories and up to 700 datapoints.
While Snapshotz is primarily a call center assessment tool, it is much more than that. Snapshotz is primarily a management tool for customer service / contact center / call centers. Primary uses include:
• SWOT analysis and planning tool
• Audit tool and risk management tool
• Vendor Management Tool
• Team and location comparisons
• Training tool
• Strategic task management tool linked to KPI’s
• Leadership development tool
» Easily deployed (within 5 – 10 minutes) and available on demand
» Easy to use and delivers immediate reporting
Many North American organizations have deployed Snapshotz including: Aldo, Nike, Ann Taylor, Dick’s, Fender, U-Haul, Teleflora and ING Direct.
What Users are saying about Snapshotz…
“A Great Value”
“Snapshotz produces a terrific road-map to focus our future efforts”
“Snapshotz told us about some challenges we knew we had, but more importantly showed us other areas impacting our Customer Experience we didn’t suspect”
You can’t manage what you can’t or don’t measure. A call center audit can provide great insights into how the center is actually operating, which maybe different than how it is expected to operate. In this webinar we examine the call centers alignment to business goals and objectives employing real-world results from more than 600 actual Snapshotz users worldwide. The results and the insights can be surprising…
The three levels of Audits available are outlined below;
The price for a single Level 1 license (that can be shared with up to 5 of your colleagues) including support is just $4,750, including all taxes.
For a better value a Level 1 subscription for 3 years with 2 licenses (that can each be shared with 5 co-workers) including support for just $4,000 annually, including all taxes.
For Level 2 and 3 audit pricing or for more information on Snapshotz online please Email Us
Read How Snapshotz Online is built. (pdf)
View a Snapshotz Sample Report. (pdf)
Ready to purchase Snapshotz for your center? – Just click here and have