Colin Taylor
John Cockerill
The Taylor Reach Group, Inc on LinkedIn

ContactBabel the US Contact Center Decision-Maker’s Guide

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The US Contact Center Decision-Maker’s Guide, the major, primary research-driven report about the US’s contact center industry is to be published this fall. Taylor Reach is pleased to once again be a sponsor of this high quality report, “This is likely the highest quality report available to most call and contact center operators on the US contact center market”, said Taylor Reach CEO Colin Taylor.

Drawing upon years of primary research and analysis, ContactBabel has identified contact centers’ seven greatest business concerns:
Improving Quality and Performance
Maximizing Efficiency and Agent Optimization
New Media and the Customer of the Future
Increasing Profitability
Choosing a Location
HR Management and Improvement
Choosing a Strategic Direction

This 250 page report will be available in Q4, 2010. If you are interested in receiving a copy please register here

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