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Reach for our contact center expertise… and innovation

At The Taylor Reach Group, we take a hands-on, “holistic” approach when our clients seek our help, examining all elements of their contact or call center operations so that we can pinpoint the root cause of any problem.

We partner with you, assessing your expectations and identifying risk factors. We examine your data to evaluate the special needs of your company. We conduct in-depth interviews with your stakeholders (employees, managers, customers, and shareholders). We examine every phase of your operational procedures.

Always ahead of the curve, we bring our innovative thinking to every project. Such as delivering and leveraging leading-edge technology which has been successful in cutting service costs by approximately 15% and operational costs by 50%!

We make our recommendations for new, more effective ways of doing business. We help you put them in place. And then we stand back and watch you enjoy increased productivity and success through these new efficiencies.

So, whether you’re looking for more effective contact center methodologies in the area of strategic planning and implementation, performance in contact/call center operation, are considering outsourcing, off-shoring, Interim Management or Sales, The Taylor Reach Group has the expertise to help you reach your full business potential… and reach beyond!

Taylor Reach is pleased to share the following resources and whitepapers.

Multi-Channel Contact Center

Call or contact centers are increasingly broadening their reach and service offerings to include more than just voice communications: email, chat, SMS and self service are all emerging channels for service and support and the call center is often the hub for these new channels.

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Special Report: Financial Call Center Best Practice

The shift from qualitative metrics to qualitative measures has been the topic of hundreds of articles posts. But what are call centers actually doing? How much progress has there been in this transition? What are financial service call centers tracking, surfacing on their dashboard and including in their scorecards?

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Special Report: Closing the Revolving Door

For more than twenty years, call centers have struggled with building an environment that is conducive to attracting and retaining the best staff, yet high turnover still plagues the industry. In this special report Taylor Reach Group examines this issue with a focus on: creating the environment, developing a career path…

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Customer Support & Interaction

With more than 200 years of combined experience, the Taylor Reach Group has the experience and the knowledge to coach and assist your organization in reaching your business goals and objectives.
Effective methodologies, technologies and processes are the keys to success in this essential communications link with your customers.

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Business Planning & Management

The Taylor Reach Group offers customer interaction and contact center consulting services to many companies that leverage contact centers as a key communication channel with their customers. Our experience, both in North America and internationally make us uniquely qualified to assist organizations..

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