Gloria Kurant, President of Kurant Direct Inc., has long been acknowledged as one of the leading contact center practitioners and consultants. We are honored to be associated with Gloria and to have her head up our joint New York City office.
“What attracted me to The Taylor Reach Group was their business model and their passion for results. I am excited about working with such a committed and talented group of people, and realizing the potential of our working together” says Kurant.
Gloria brings additional experience and knowledge to a company that has been growing at a rapid rate. The key to the company’s’ growth according to Mr. Taylor is “offering strategic and tactical consulting based upon years of proven experience, that delivers superior and breakthrough results for our clients. We only partner with recognized experts because our clients expect nothing less. Our staff’s in-depth knowledge, proven results and all together more than 250 years of call center operational management experience resonates well with our customers, and in turn delivers superior results to our shareholders. Gloria’s years of experience, successful track record and stable of clients fit very well with the TRG model”.
Gloria Kurant is the founder and President of Kurant Direct Inc., established in 1994. Her expertise in the teleservices / customer contact industry spans virtually all aspects of the business, from strategic to operational for both consumer and business-to-business applications. Gloria has honed her skills working with an impressive list of companies over the last two decades, with a focus on highly regulated industries, such as insurance, energy and pharmaceuticals. Some client companies include: Pfizer Pharmaceuticals, Empire Blue Cross Blue Shield, Sears Insurance, Allstate Life Insurance, AIG, Hartford, JC Penney Life Insurance, ITT Educational Services, Agora Publishing and Entergy.
You can reach Gloria at gkurant@thetaylorreachgroup.com.