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Team

A team of industry veterans, that is what Taylor Reach brings to each client engagement.

We believe that to do the best work, you must have the hands on experience of having done the job before. To be successful we have to have struggled with the same issues and challenges that our clients face. We have to have made mistakes and learned from them.

This is why when you deal with The Taylor Reach Group, Inc. (Taylor Reach) you deal with experts. Each one of our consultants has a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not ‘Sell the Pyramid’… we don’t lead the sales effort with a gray-haired industry veteran who vanishes the first day of the engagement to be replaced by an IROC (interchangeables right out of college) with 6 months of training in completing a template. You meet and deal with the experts throughout your project.

Check out the Bios of our team members below and you will see some of the best and brightest people in the business today!

Colin Taylor

CEO & Chief Chaos Officer

Ranked #5 in Customer Service Globally, 27 Awards for operational excellence, 35+ years Contact Center experience, Domestic and International: Outsource and Consulting

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John Cockerill

President

30+ years of contact center experience, Domestic and International: Outsource, Client-Side and Consulting, Award winner for operational excellence..

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JD Fairweather

Vice President, South East

25+ years of contact center experience, Domestic and International, Client-Side and Consulting, Atlanta.

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Bruce Lebowitz

Vice President

20+ years of contact center experience, Domestic and International: Agency, Client-Side and Consulting, – New York,

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Turaj Seyrafiaan

Senior Consultant

25+ years of contact center experience, Domestic and International: Telco and Consulting, – Toronto,..

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Peter Elliot

Senior Consultant – Europe

30+ years of contact center experience, Domestic and International, Client-Side and Consulting, London, UK.

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Mike Mi

Senior Consultant, Asia

20+ years of solid management experience, in the tele-communications and the call/contact center and BPO industry, working with companies such as Nokia. Beijing & Hong Kong

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Paul Knapp

Senior Consultant

Paul Knapp is an experienced Call Center, Contact Center Consultant with 25 plus years of experience in the Healthcare, Customer Services industry.- Memphis

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Garry Schultz

Garry is an experienced Customer Care strategist with expertise in post-sale-support operations. With 25+ years as an executive manager for high-tech post-sale support operations Garry has lived the omni-channel evolution – Ottawa

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David Bradshaw

Senior Consultant

David is a seasoned contact center financial services industry veteran with more than 20 years of hands on experience. – Toronto

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