Since 2003 we have published Customer Reach, ten times a year with an average of two, informational and/or instructive articles in each issue. That’s more than 160 articles and ideas to help you operate your call center more effectively. Customer Reach Articles have been featured in many industry publications including: Contact Management, Call Center Times, Contact Center Pipeline, Call Center Perspectives and Direct Marketing News just to name a few.
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CUSTOMER REACH® VOLUME 8, ISSUE 10 DECEMBER 2011 ISSN 1718-8938
Inside this Issue
- Closing the Revolving Door – Part1
- Is It Time for your Call Center Check Up?
- Interim Management Services available from Taylor Reach
- Case Study
- Testimonials
Read our Customer Reach Newsletter – December 2011 (pdf-1.1MB)
Customer Reach provides news and views of the contact center industry. It is sent to more than 12,000 senior contact center executives, like yourself around the globe. Please feel free to forward this newsletter to any colleagues you feel would appreciate it.
Let us know what you think of this issue and your thoughts and suggestions on how we can improve. You can reach us by email: ctaylor@thetaylorreachgroup.com or jcockerill@thetaylorreachgroup.com, we would love to hear from you.
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