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National Grid docked $2.54 million for upstate customer service

National Grid was docked $2.54 million in revenue from its upstate electric distribution operations after falling short of a customer service goal set by the state. The metric, set by the state Pub…

Source: blog.timesunion.com

The cost of poor service cost one #utility more than $2.5 million- #custserv #cctr

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