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Is the future of customer service self-service? – WhaTech

ResearcIs the future of customer service self-service? Maybe not exclusively but Premier Technologies’ partner Aspect Software certainly believes it to be growing in importance, and has engaged Forrester Research to confirm this viewpoint.

Source: www.whatech.com

Research confirms what we knew- Customers want what they want now, and they want it to be easy. Is your #callcenter equipped to do this? #custserv #cx

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