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Recent Posts

Customer Reach Newsletter February 2012
14 Questions You Need to ask When considering Call Center Consolidation
You Can’t Manage What you can’t Measure
Alignment, Engagement & Supporting the Brand- Snapshotz Research
Customer Reach Newsletter January 2012
The Fastest and Most Effective Way to Improve your Call Centre Operation (Promo)
Zappos – The Emperor has No Clothes?
Customer Interaction, Service & Experience – January 17
Customer Interaction, Service & Experience – January 16
Customer Interaction, Service & Experience – January 12
Who said all the Call Center Incentives were Gone?
Customer Interaction, Service & Experience – January 11
7 Reasons You Need a Consultant when Looking for a New Call Center Site
New Service From Taylor Reach Equips Call Centers to Measure Customer Satisfaction, First Contact Resolution and Net Promoter Score
The Snapshotz Online Update December 2011

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Headquarters: 55 Nugget Avenue, Suite 217, Toronto, ON, M1S 3L1
Phone: (416) 979-8692, Toll Free 877-979-8692, Fax: (416) 412-1171, Email
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