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How To Keep Those Bad Stories From Leaving The Starting Gate

Mark Twain once said, “A lie can travel half way around the world while the truth is putting on its shoes.” The same principle applies to business. If one of your customers has a bad experience, that news is going to travel faster and further than any of the positive stories […]

Source: www.forbes.com

To minimize Bad Experiences, you must train and trust your front line staff #custserv #callcenter #custexp

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