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Here Are 5 Ways Comcast Could Really Improve Customer Service

Instead of hiring thousands more customer service agents like Comcast just announced it is doing, the pay TV giant could take some truly customer-friendly steps that would eliminate the need to dial up call centers in the first place.

Source: time.com

While 5500 new #callecnter agents and the $20 late fee discount will help Comcast improve its #custserv, they missed the opportunity to eliminate the need for the calls in the first place. The best customer service is when the customer doesn’t need to call customer service- #noserviceisbestservice

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