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Gamification in the contact centre – CallCentre.co.uk

Technology has drastically reshaped the customer service landscape. Customers no longer turn to agents to service their queries. Now they turn to Google.

Source: www.callcentre.co.uk

Gamification can be a game-changer, literally and it needs to integrated across all #contactcenter tasks and activities  #cctr #Custserv #esat

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